Itunes 9.0.1.8 on windows 7 crashes when opening

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  1. diegaogarcia
    Posts : 5
    Windows 7
       New #1

    Itunes 9.0.1.8 on windows 7 crashes when opening


    I had itunes 9 x86 on my windows 7 and it worked ok, but when I installed itunes 9 x64 it couldnt get it work, I tryied uninstalling, reinstalling on another folder, on another disk partition, and tryied the same with quicktime. It happend after I did a defrag on my HD. (I could get the x64 working before the defrag)
    And I even tryied to install itunes 8 , 9 x86, uninstalled all programs, deleted all folders... and the same damm problem..

    The description is in portuguese, but its almost like any problem that happens on windows 7.


    Assinatura do problema:
    Nome do Evento de Problema: BEX
    Nome do Aplicativo: iTunes.exe
    Versão do Aplicativo: 9.0.1.8
    Carimbo de Data/Hora do Aplicativo: 4ab809c1
    Nome do Módulo de Falhas: StackHash_0a9e
    Versão do Módulo de Falhas: 0.0.0.0
    Carimbo de Data/Hora do Módulo de Falhas: 00000000
    Deslocamento de Exceção: 00000000
    Código de Exceção: c0000005
    Dados de Exceção: 00000008
    Versão do sistema operacional: 6.1.7600.2.0.0.256.48
    Identificação da Localidade: 1046
    Informações Adicionais 1: 0a9e
    Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789
    Informações Adicionais 3: 0a9e
    Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    diegaogarcia said:
    I had itunes 9 x86 on my windows 7 and it worked ok, but when I installed itunes 9 x64 it couldnt get it work, I tryied uninstalling, reinstalling on another folder, on another disk partition, and tryied the same with quicktime. It happend after I did a defrag on my HD. (I could get the x64 working before the defrag)
    And I even tryied to install itunes 8 , 9 x86, uninstalled all programs, deleted all folders... and the same damm problem..

    The description is in portuguese, but its almost like any problem that happens on windows 7.


    Assinatura do problema:
    Nome do Evento de Problema: BEX
    Nome do Aplicativo: iTunes.exe
    Versão do Aplicativo: 9.0.1.8
    Carimbo de Data/Hora do Aplicativo: 4ab809c1
    Nome do Módulo de Falhas: StackHash_0a9e
    Versão do Módulo de Falhas: 0.0.0.0
    Carimbo de Data/Hora do Módulo de Falhas: 00000000
    Deslocamento de Exceção: 00000000
    Código de Exceção: c0000005
    Dados de Exceção: 00000008
    Versão do sistema operacional: 6.1.7600.2.0.0.256.48
    Identificação da Localidade: 1046
    Informações Adicionais 1: 0a9e
    Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789
    Informações Adicionais 3: 0a9e
    Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789
    DC

    Itunes 9.0.1 is giving us grief. Its either a hit or miss.. Most ppl have no problem but at least a dozen, mine included, puked and died. Uninstall doesnt work reinstall doesnt work. I got mine to work by re-installing an older itunes over the un-installed 9.01. Sorry I cant be of more help but till they figure this out Im staying off itunes (.

    Hope this helped and let us know if you need help

    Ken
      My Computer
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  4. diegaogarcia
    Posts : 5
    Windows 7
    Thread Starter
       New #3

    yeah its really strange, I've installed on another computer running windows 7 x64 and it worked great, I have no idea what to do anymore.. I spent the day trying to fix this, and now I'm updating my windows hoping its gonna work!

    Thank you!!
      My Computer
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  6. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #4

    Bad sector


    Diega, I suggest that the defrag put ITunes on a bad sector.
    You will need to do the following:
    1. back up all your Itunes files usually in "My Music"
    2. You need to remove every Itunes files, ITunes Mobile, Bonjour Quicktime, Itunes installer. If its ITunes get rid of it.
    3. Download the X64 version from ITunes, I believe its 9.01? Not sure about this one.
    4. Locate Itunes.exe, this is an extractor file. Right click on it, run compatability mode vista x64 sp2, runs as administrator.
    5. ITunes will now install.
    6. Import your play list from your back up.
    That should do it.

    Regards,
    Adrian
      My Computer
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  7. therealjustin
    Posts : 12
    Windows 7 Home Premium 64-Bit
       New #5

    I keep getting a privileges error message telling me my library cannot be saved and that my iPod cannot be synced.
      My Computer
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  8. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #6

    therealjustin said:
    I keep getting a privileges error message telling me my library cannot be saved and that my iPod cannot be synced.
    Install as administrator.
      My Computer
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  10. diegaogarcia
    Posts : 5
    Windows 7
    Thread Starter
       New #7

    Adrian said:
    Diega, I suggest that the defrag put ITunes on a bad sector.
    You will need to do the following:
    1. back up all your Itunes files usually in "My Music"
    2. You need to remove every Itunes files, ITunes Mobile, Bonjour Quicktime, Itunes installer. If its ITunes get rid of it.
    3. Download the X64 version from ITunes, I believe its 9.01? Not sure about this one.
    4. Locate Itunes.exe, this is an extractor file. Right click on it, run compatability mode vista x64 sp2, runs as administrator.
    5. ITunes will now install.
    6. Import your play list from your back up.
    That should do it.

    Regards,
    Adrian


    it didnt work ...
    i'll try formatting, it might work then!!

    tks!!
      My Computer
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  11. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #8

    diegaogarcia said:
    Adrian said:
    Diega, I suggest that the defrag put ITunes on a bad sector.

    You will need to do the following:
    1. back up all your Itunes files usually in "My Music"
    2. You need to remove every Itunes files, ITunes Mobile, Bonjour Quicktime, Itunes installer. If its ITunes get rid of it.
    3. Download the X64 version from ITunes, I believe its 9.01? Not sure about this one.
    4. Locate Itunes.exe, this is an extractor file. Right click on it, run compatability mode vista x64 sp2, runs as administrator.
    5. ITunes will now install.
    6. Import your play list from your back up.
    That should do it.

    Regards,
    Adrian


    it didnt work ...
    i'll try formatting, it might work then!!

    tks!!
    Dieaga, I read over the post again and I made an error.
    Itunes is now Windows 7 compatable!
    Remove all the Itunes software again and reinstall the latest Itunes version and simply install as administartor!
    Many apoplogies.

    Adrian
      My Computer
    Quote Quote

  12. SlideRulz
    Posts : 11
    Win7
       New #9

    Try going into your bios and turn on "C" state.
    I had the same problem with system hanging up when I connected my iphone. I did the uninstall the install routine 3 times with no results. After reading about turning on the c state, I did that and now there are no issues at all.
      My Computer
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  13. diegaogarcia
    Posts : 5
    Windows 7
    Thread Starter
       New #10

    it worked now!!


    I formatted my computer and installed windows 7 again.. tryied everything before, only this worked...

    thank you all!
      My Computer
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