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#1
Problem with KNCTR software
My neighbour asked me to have a look at why her machine was running slow and well of course it is thoroughly cluttered low on RAM and had four different AV's on it etc etc the latest being Norton which she has paid for and wants to keep.
There are several softwares on the machine that are causing problems most of which I probably can find but there is one pop up that I cannot pin down in Programs and Features nor can I find any publishers or registry entries for it - KNCTR - seems to be some sort of phone call service.
Anyone know of this pest please as a Google came up with just delete it from the systems tray where of course it isn't mentioned. Suffice to say that her grandchildren have been playing on this machine and heaven knows what they have downloaded as I suspect I have only found the tip of the iceberg.
I have a bit of time to do this as she will not be back from holidays for a fortnight but I would lie to go in prepared when she gets back.