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Windows 7: Skype Disk I/O error occurs regularly

18 Feb 2014   #1

Skype Disk I/O error occurs regularly

Why does this happen? I can hardly believe sign-in fails due to a "Disk I/O" error, it sounds like a copout to me.

My System SpecsSystem Spec
18 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

I/O means Input/output error. This usually occurs when your hard drive is beginning to have problems. Don't fret, this does not always mean that your hard drive is ready to be dumped. Most times these errors can be correct by a chkdsk. When you get to step 4, be sure to check both boxes. If the test does not take at least an hour, you did not do it correctly
Disk Check
My System SpecsSystem Spec
18 Feb 2014   #3


Of course, that is sensible and I have run `chkdsk c: /f` okay. Now this happens on multiple machines, neither that old. Can NTFS be buggy in this regard?
My System SpecsSystem Spec

18 Feb 2014   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

I do not think that it is a problem with NTFS, but rather just a normal occurrence that happens now and then. I have an I/O problem with my hard drive now and then, use chkdsk and I am ready to go. I do realize that at a certain point the Chkdsk will no longer help and its time to get a new hard drive.
My System SpecsSystem Spec
23 Feb 2014   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Try this:

Quit Skype. If you can see the Skype icon in the taskbar (at the bottom right of your screen), right-click it and select Quit. If you cannot see the Skype icon, use Task Manager to close Skype. Simply press Ctrl+Alt+Delete and click Start Task Manager. In the Applications tab, select Skype, then click End Task.

Click Start > Control Panel. From the menu bar, select Tools > Folder Options….

Click the View tab.

Under Advanced settings, select Show hidden files, folders and drives, then click OK.

In Windows Explorer, navigate to: C:\Users\<your_windows_username>\AppData\Roaming\Skype (Where <your_windows_username> is your Windows user name).

Look for the folder with the same name as your Skype name and delete it. If you're signing in with your Microsoft account, the folder will start with live#3.

This will delete your chat history. To save your chat history, open the above folder and copy the main.db file and the chatsync folder to another location. You will be able to transfer them back (described in step 7 below). Be aware that we cannot guarantee your entire chat history will be restored.

Restart Skype and sign in with your Skype name and password. If you forget your password, these instructions tell you what to do.

The folder you deleted in step 6 will be re-created. If you saved your chat history files (described in step 6), transfer them back into the folder with the same name as your Skype name.

Try oncemore to delete all Skype settings.

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.

If you are on the latest Skype 6.5/6.6/6.7/6.9/6.10/6.11 version, then do also this:

Go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.

Restart Skype.

If this will still not help then try to uninstall the currently installed version and install the older version using this msi-installer:

After installing this version, make sure to disable the
Automatic updates:

Tools ->
Options ->
Advanced ->
updates ->Turn off
Unable to sign in- Disk I/O error. Tried everythin... - Skype Community

A Guy
My System SpecsSystem Spec

 Skype Disk I/O error occurs regularly

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