|01 May 2014||#1|
New program will not open, rest of computer works fine
I just recently installed a program on my laptop. It is called Precor Channel Editor (a work-specific program). It will not open. The spinning circle appears next to my mouse when I double-click it, stays for about 5 seconds, then disappears. The program doesn't ever open though.
The other programs on my computer seem to work fine, although I do remember having spent about 4 hours once before trying to get a program (C-SAFE) to work. Unfortunately, that was about 4 years ago and I have no idea what I did.
A few things I have tried:
Updated video drivers.
I originally had 7 Starter on my laptop, after speaking with tech support at Precor, they suggested getting Windows 7 Professional as that is what they use. I did, no difference.
I have uninstalled and reinstalled this program several times.
I also installed this program on my co-workers desktop just to make sure I wasn't doing something wrong/there wasn't anything wrong with the program. It worked fine on her desktop.
I have tried to run as administrator.
I opened task manager and watched it while I tried to open the program. The program name showed up in the processes for about 5-10 seconds, then disappeared.
Any ideas what might be going on? I have spoken to tech support at Precor several times and they don't know what the problem is either. It is a fairly new program, but they've never run into this issue with anyone else that downloaded it.
Thanks in advance!
|My System Specs|
|10 Mar 2015||#6|
Having the same problem. Win7 Pro, 2gb ram, plenty of HD space. I do get an error in the event viewer that says:
Log Name: Application
Source: Application Error
Date: 3/10/2015 4:48:54 PM
Event ID: 1000
Task Category: (100)
Faulting application name: PrecorChannelEditor.exe, version: 0.0.0.0, time stamp: 0x525443bb
Faulting module name: ig4icd32.dll, version: 22.214.171.1246, time stamp: 0x4b8004f4
Exception code: 0xc0000005
Fault offset: 0x0052eec8
Faulting process id: 0x112c
Faulting application start time: 0x01d05b8cc23de301
Faulting application path: C:\Users\TechThree\AppData\Local\Precor Channel Editor 1.0\PrecorChannelEditor.exe
Faulting module path: C:\windows\system32\ig4icd32.dll
Report Id: 0230d77f-c780-11e4-b4e1-00266cb2d10c
<Provider Name="Application Error" />
<TimeCreated SystemTime="2015-03-10T23:48:54.000000000Z" />
<Data>C:\Users\TechThree\AppData\Local\Precor Channel Editor 1.0\PrecorChannelEditor.exe</Data>
I've also tried updating video drivers and removing or updating the offending .dll file. Tried reinstalling, rebooting etc etc.
|My System Specs|
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