HP ProtectTools Remove users


  1. MathildaDK
    Posts : 1
    Win 7 professional 64 bit
       New #1

    HP ProtectTools Remove users


    Win 7 professional 64 bit
    HP Prrotect Tools shows logon buttons for old (not active) user accounts.
    The old user accounts have been used in a former installation af windows, but have "survived" a reinstallation.

    Furthermore these old accounts are not shown in the HP Prrotect Tools Administrative Console but their logon buttons are active with the rigth fingerprint.

    How can I remove these logon buttons belonging to old user accounts?
    Last edited by MathildaDK; 22 May 2014 at 08:25. Reason: calrifying
      My Computer
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  3. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #2

    Welcome to Seven Forums MathildaDK. See if this info from the user manual helps

    HP ProtectTools Remove users-user.jpg

    http://h10032.www1.hp.com/ctg/Manual/c01957813.pdf

    Have you removed the users from Windows itself?

    A Guy
      My Computer
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