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#1
Windows explorer crashing on startup
Hey guys, one of my friends is currently expirencing issues with their HP desktop computer. It's a "HP Compaq" I can't list any of the specs or anything of that nature because of the issue that we are encountering.
The issue is that when I start the computer up Windows explorer immediately crashes, a black "wallpaper" is all that can be seen along with a window that reads, "Windows explorer has stopped working." Giving me the options to close the program or check for a solution online. I can't connect to the internet because of the explorer not working.
When I open CTRL+ALT+DEL I can open the task manager, etc. If I try to run explorer.exe I just get the same window.
Here's the problem details:
Program Signature: Problem Even Name: APPCRASH
Application Name: Explorer.exe
application version: 6.1.7601.1756
If I need to write out the rest of it I gladly will, it's a long list.
I started windows in safe mode and the explorer does indeed start - but not while starting normally. While in safe mode I did do a virus/malaware scan and it found nothing.