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Windows 7: Github crashing while trying to install

05 Jul 2014   #1
ashimashi

Windows 7 Ultimate x64
 
 
Github crashing while trying to install

Hello,

Firstly, I apologize in advance if I posted this in the wrong section.

Yesterday I installed the application github from the original source (https://windows.github.com)

I installed it yesterday and it was working fine. But today it didn't seem to open. It kept crashing whenever I tried to open it. Here is a picture of the crash:



I went to "Program and features" and uninstalled the program.

I restarted my computer and downloaded the file again to install. But this time even when I click the .exe file nothing happens. I tried deleting and downloading the file and restarting my computer numerous times but nothing seems to work.

But what is interesting is that I created a new account on my computer and I tried downloading and installing GitHub on that user and it worked. I don't understand why though. But the problem is that it is only installed on that user for some reason. I can't get it to be installed for all users (Shouldn't even be possible because of security reasons of the software).


Any suggestions anyone can make on how I can fix this? It is the first time I have seen this type of thing happen.

Thanks a bunch!


My System SpecsSystem Spec
.
06 Jul 2014   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello there mate!

You could check the Event Viewer (Windows Log -> Application) and check for any error especially the time stamp matches the time of install.

Since it's works fine on a new User profile it's hard to pin point the issue. Let's run a security scan using Malwarebytes just to be sure.
My System SpecsSystem Spec
06 Jul 2014   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

See if any leftovers are causing your inability to reinstall

https://help.github.com/articles/uni...ub-for-windows

A Guy
My System SpecsSystem Spec
.

06 Jul 2014   #4
ashimashi

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by A Guy View Post
See if any leftovers are causing your inability to reinstall

https://help.github.com/articles/uni...ub-for-windows

A Guy
I thought I had deleted all the files but I just searched "github" on my c drive and found a lot more files. I deleted them all and tried installing again and it worked!

I wish I could give you a big huge right now!

Thanks a lot A Guy!

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello there mate!

You could check the Event Viewer (Windows Log -> Application) and check for any error especially the time stamp matches the time of install.

Since it's works fine on a new User profile it's hard to pin point the issue. Let's run a security scan using Malwarebytes just to be sure.

I appreciate the help Capt! But A Guy's method turned out to be what I needed! Thanks a lot still.
My System SpecsSystem Spec
06 Jul 2014   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by A Guy View Post
See if any leftovers are causing your inability to reinstall

https://help.github.com/articles/uni...ub-for-windows

A Guy
Good job mate!
My System SpecsSystem Spec
06 Jul 2014   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Great, glad you got it sorted. You're welcome

A Guy
My System SpecsSystem Spec
Reply

 Github crashing while trying to install




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