Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st

14 Jul 2014   #1

Windows 7 Professional x64
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st

Adobe Acrobat XI Pro crashes within 30 seconds after launching. Also occurs with individual Acrobat programs. Adobe Acrobat XI Pro had previously operated without issue but then I had not used if for a couple of months. I contacted Adobe and they advised me it is an OS issue. I have searched, unsuccessfully, for Microsoft E-Mail support. I am at my wits end. Can you please assist me?

I have put together all of the info that I think you need. If there is more that you need please advise me.

Faulting application name: Acrobat.exe, version:, time stamp: 0x52b52919
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0xc8c
Faulting application start time: 0x01cf9de0b66898c2
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: fd2862ad-09d3-11e4-b86e-00266c6dd8ef

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-07-12T14:51:22.000000000Z

EventRecordID 382817

Channel Application

Computer Terminator


- EventData

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

- <Event xmlns="">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2014-07-12T14:51:22.000000000Z" />
<Security />
- <EventData>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>

My System SpecsSystem Spec
14 Jul 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum Amateur,

Could you upload the MSINFO file.

  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
My System SpecsSystem Spec
15 Jul 2014   #3

Windows 7 Professional x64

KoolKat, thank you dude for your help. I'm just a poor old English teacher that is stupid about this stuff.

Attached Files
File Type: zip 07-15-14 (290.0 KB, 9 views)
My System SpecsSystem Spec

15 Jul 2014   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Dudette here

Okay, you have way too many items at start up.
Skype	"c:\program files (x86)\skype\phone\skype.exe" /nosplash /minimized	NT AUTHORITY\SYSTEM	Startup
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	Startup
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	Startup
Calendar.exe	calendar.exe.lnk	Terminator\David	Startup
Calendar	calendar.lnk	Terminator\David	Startup
KeyText	keytext.lnk	Terminator\David	Startup
StrongDial.exe - Shortcut	strongdial.exe - shortcut.lnk	Terminator\David	Startup
TTK	ttk.lnk	Terminator\David	Startup
Actual Window Menu	"c:\program files (x86)\actual window menu\actualwindowmenucenter.exe"	Terminator\David	Startup
QQIntl	"c:\program files (x86)\tencent\qqintl\bin\qq.exe" /background	Terminator\David	Startup
StrongVPN Client	"c:\program files (x86)\strongvpn\strongdial.exe" --silent	Terminator\David	Startup
Sidebar	c:\program files\windows sidebar\sidebar.exe /autorun	Terminator\David	Startup
Download Nitro	"c:\program files (x86)\pcpitstop\download nitro\pcpitstop-nitro.exe" -autorun	Terminator\David	Startup
QQ2009	"c:\program files (x86)\tencent\qqintl\bin\qq.exe" /background	Terminator\David	Startup
Skype	"c:\program files (x86)\skype\phone\skype.exe" /nosplash /minimized	.DEFAULT	Startup
HP Digital Imaging Monitor	c:\progra~2\hp\digita~1\bin\hpqtra08.exe	Public	Common Startup
Samsung Drive Manager Real-Time	c:\progra~2\clarus\samsun~1\abrtmon.exe	Public	Common Startup
TPwrMain	%programfiles%\toshiba\power saver\tpwrmain.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosWaitSrv	%programfiles%\toshiba\tphm\toswaitsrv.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosSENotify	c:\program files\toshiba\toshiba hdd ssd alert\toswaitsrv.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosReelTimeMonitor	%programfiles%\toshiba\reeltime\tosreeltimemonitor.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosNC	%programfiles%\toshiba\bulletinboard\tosnccore.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ThpSrv	c:\windows\system32\thpsrv /logon	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Teco	"%programfiles%\toshiba\teco\teco.exe" /r	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmoothView	%programfiles%\toshiba\smoothview\smoothview.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmartFaceVWatcher	%programfiles%\toshiba\smartfacev\smartfacevwatcher.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVCpl	c:\program files\realtek\audio\hda\ravcpl64.exe -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HSON	%programfiles%\toshiba\tbs\hson.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
00TCrdMain	%programfiles%\toshiba\flashcards\tcrdmain.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPUsageTracking	"\hp ut\bin\hppusg.exe" "\hp ut"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
PrnStatusMX	c:\program files\hewlett-packard\prnstatusmx\prnstatusmx.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeAAMUpdater-1.0	"c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSC	"c:\program files\microsoft security client\msseces.exe" -hide -runkey	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
snp2std	c:\windows\vsnp2std.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
I'll need you to follow the instructions in this quote:

Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Tell us if that helps with the error on launch Acrobat.
My System SpecsSystem Spec
15 Jul 2014   #5

Windows 7 Professional x64

With my limited knowledge and abilities I have done the best that I know how. If you see something else please tell me and I will try my best.

Attached Files
File Type: zip vB 07-15-17 (285.2 KB, 3 views)
My System SpecsSystem Spec
15 Jul 2014   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Did you follow the instructions on the quote?
My System SpecsSystem Spec
15 Jul 2014   #7

Windows 7 Professional x64

Yes. One application, QQ International, continues to boot even after turning off the auto start feature. I clean all startup programs off of the desktop and did a cold boot.Adobe problem is not solved.
My System SpecsSystem Spec
15 Jul 2014   #8

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Quote   Quote: Originally Posted by Amateur View Post
Adobe problem is not solved.
Have you tried repairing the Adobe installation?

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
17 Jul 2014   #9

Windows 7 Professional x64

1st I repaired Adobe Pro and rebooted, the issue persisted. 2nd I ran SFC /scannow and rebooted, the problem was solved. To ensure it was working properly I opened the Adobe pro and accessed several files before going to the opening page where I let it sit open for a couple of hours while I worked on other work. The opening page was crashing within 30-seconds previously. All is good now.

You're incredibile! Than you so very much for your assistance.
My System SpecsSystem Spec
30 Sep 2014   #10

Registry Entry missing

I have had the same issue however a reformat or reinstall wasn't necessary. Adobe support was no help, Microsoft was much the same.

The issue is a registry entry missing for the pdapp.exe application, specifically for the Image File Execution Options.

Add the following registry entry and all your adobe products should launch.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
My System SpecsSystem Spec

 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st

Thread Tools

Similar help and support threads
Thread Forum
IE 10 crash: Faulting module name: MSVCR100.dll
This only seems to happen when I visit SevenForums BBcode page with IE 10 launched in normal mode. FF 24 loads the page fine. IE 10 (no add-ons) loads the page, but of course all of the examples are image place holders. "C:\Program Files\Internet Explorer\iexplore.exe" -extoff...
Browsers & Mail
Faulting Module Path C:/Windows\SysWOW64\ntdll.dll
I have been unable to use my Xerox 7600i flatbed scanner due to an error message that reads "OneTouch 4.6 Component has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I contacted technical...
General Discussion
Explorer.exe crashes, faulting module: fundisc.dll. Help, I'm Lost.
Hello. I've been having issues with several computers now. All of them Windows 7 Professional 32 bits. The error they're having is the same on each PC: explorer.exe fails and restarts after clicking Ok to the dialog. Level: Error Source: Application Error Event ID: 1000 Faulting...
BSOD Help and Support
Explorer.EXE random crashes with Faulting module name: ntdll.dll
Hi, I've been using my Thinkpad w520 with windows 7 64 bit professional for more than a year without any major problem. Recently, the Explorer.exe started crashing occasionally and randomly when I was switching back to a file browser :confused: ... The event viewer shows that all the crashes...
General Discussion
Multiple Apps Crashing Faulting module OLEAUT32.dll
Hi All, I am having some annoying issues with my computer. Lots of apps are crashing including FireFox, iTunes, and even word. iTunes fails to start period. Firefox, word, and other apps will crash if I go to save a file and try to create a new directory to save it to. In the even viewer, I...
BSOD Help and Support
Random BSOD faulting module ntoskrnl.exe
Had this happen a few times and I'm having a tough time identifying the real culprit. I've had some USB problems in the past with the board i'm on but that was running under XP. Again, these crashes seem completely random and are fairly far in between. Ran WhoCrashed on the dump file and got...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:24.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App