Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Installer Freezing Problem

14 Jul 2014   #1

Windows 7 Ultimate x64
Installer Freezing Problem

I was doing some work on my neighbor's Windows 7 laptop today (she's an old lady who barely uses it), and I ran into an odd problem. Most installers freeze after loading their background. The ones I tried were the Logitech SetPoint installer as well as a few Adobe ones (Flash Player, Reader, etc.). Her computer has barely anything on it (she doesn't even have a browser other than Internet Explorer 11).

Here is a screenshot I took of two installers freezing in the way described (I wasn't trying to run two at once when the problem started; this was just so I didn't have to take multiple screenshots):

Any help on this issue would be appreciated, as I'm currently stumped.

My System SpecsSystem Spec
14 Jul 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum AudioMan612,

  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
My System SpecsSystem Spec
16 Jul 2014   #3

Windows 7 Ultimate x64

My System SpecsSystem Spec

16 Jul 2014   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Thanks, please carry out the steps below.

Make scans with the following:

Kaspersky TDSSKillerESET online scanner: Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:McAfee is known to cause problems. Please remove it.
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-
B]Microsoft Security Essentials[/B] is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

My System SpecsSystem Spec
18 Jul 2014   #5

Windows 7 Ultimate x64

The computer is not in my possession, so it will take me a bit to be able to test anything. I forgot to mention, the problem also occurs when in Safe Mode.

I hate McAfee myself, but my neighbor paid for it, so she won't want it removed (permanently at least).
My System SpecsSystem Spec

 Installer Freezing Problem

Thread Tools

Similar help and support threads
Thread Forum
Windows Installer Problem
Hello all, I'am new in here. I've some problem with Windows Installer. I can't install the USB 3.0 Driver (AsMedia) for my Asus laptop. When i went install the driver with the driver installation CD, i got some error. Here's the pic. Can you help me ?
windows installer problem
while installing Nuance PDF professional 5 following error came up: er is een probleem met dit windows installer pakket. een programma dat is uitgevoerd als deel van de installatie is niet juist afgesloten. neem contact op met uw supportpersoneel of leverancier. Actie...
Installation & Setup
MSI installer problem
I have problems installing iTunes (.MSI). This is the problem: :mad: :mad: I would be thankful :) if necessary, Intel Core 2 Duo E4600 2.40GHz 2.40GHz, 2 GB dual channel, Nvidia GeForce 8600GT 512 mb
Problem with windows installer.
Hey I have looked everywhere on the world wide web for an answer to my problem but found none. A week ago I tried to install a program which used windows installer (msiexec.exe). It came as far as: decompression files and then it stopped. Then my computer started to mess up. I couldnt't...
BSOD Help and Support
Once again: A Windows Installer Problem
Windows 7 Professional 64-bit, admin rights. Advanced user (many years experience in installing and working with and "inside" windows versions). Ok, all started with problems installing a newer version of a NVidia graphics driver (196.xy). It stopped by saying that the control panel can't be...
Windows Installer problem
I just tried to run an "msi" file and got the error that shows in the attachment. Since all I did was install Windows 7 Home Premium, what else would I have to do to install this installer? I just assumed it came with the package. Thanks. Jim
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:05.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App