How to Close 'Program Name Already Running'

I hope you can help me here. I've search all over the Internet & on various forums trying to solve this problem for over a month now. I'm losing my hair over this!

I am trying to completely uninstall an older, outdated version of a software program and then install the newest, updated version, but it seems not everything is getting uninstalled (specifically the .junique folder containing 2 LOCK files - which is mainly intended to prevent a user from running simultaneous instances of the same Java application). This folder is apparently preventing the newly installed version from executing properly. (The program requires Java to run.)

The software application does not appear in Add or Remove Programs because it is a stand alone (.exe) program that is sitting on my Desktop. I've killed the process using the Task Manager, but when I try to open the newer version, it shows "[Program name] already running" & will not open. But it is NOT in the Task Manager at that point! No matter how many times I delete the previous version & install the new version, this same thing happens.

I have used RevoUninstaller to uninstall Java (& all the remnants bits it left on my computer), but still no luck. (Btw, RevoUninstaller does not see this software application so I cannot uninstall it using RevoUninstaller.)

Any help with this is GREATLY appreciated!

P.S. The software developers say the problem is only happening on my computer out of the thousands of others using the software.

subyroo said:

Have you tried Unlocker 1.9.2 to unlock and remove the files/folder?

UNLOCKER 1.9.2 BY CEDRICK 'NITCH' COLLOMB

subyroo,

I used RevoUninstaller to uninstall Java & all its remnants, & re-installed it since the software needs it to run. I have full permissions for the Junique folder, but when I tried to delete the folder using the CMD prompt, I got "access denied." I tried BOTH FileAssassin, & Unlocker 1.9.2 (neither of which worked to unlock the files because they said they could not find locked handles). After I tried those 2 unlockers, I went back to the CMD prompt to see AGAIN if I could delete the .junique folder/files & this time it said: "The system cannot find the file specified." Even though I was looking right at the folder & files inside! I then tried LockHunter to see what process was causing the files to be locked. It said: "No processes locking this file or folder have been found."

The developers say it is my problem because it is only happening on my computer ...even though the folder is only opening when I open their software.

A Guy said:

Have you tried the process in Safe Mode (w/Networking if you need internet access). You might be able to remove the files if Windows is in Safe Mode (unless you are saying that you have an entirely different issue now?).

Safe Mode

If it works in Safe Mode, try a Clean Start to see if you have something conflicting

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

I have tried starting in Safe Mode. The application that I can run in Normal mode, just hangs there & never opens.

The programmers say: "LK never actually installs on your machine, which is why you don't see it in the Add/Remove Programs section. It puts an icon on your desktop so you can access it through the Java, but that's it. Just remove all of the downloads and .exe files from your computer by dragging them to the trash." (Which is what I've ALWAYS done - for over year!)

The developers say they cannot replicate the issue on their end, and since nobody but me is having the issue, I'm on my own. They say it's NOT the software, it's something with my machine.

I followed the Clean Startup instructions. After the clean re-start, I could not check the program because the application did not show up in Administrator mode. According to the developers, it is not actually installed on my computer. It is just an icon that sits on my desktop. I believe I access the applications functions through the developers site/server.

When I started it in Normal mode, I can see the application but it still says "Program name already running." So based on the clean startup tutorial, it isn't a program running in the background that is causing the problem.

I will try one of the other tutorials. I think it's related to the connection of the application (not being able to make one).