Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Computer powers off when I run photoshop CC 2014

25 Oct 2014   #1

Windows 7 64
Computer powers off when I run photoshop CC 2014

My computer goes to a black screen and powers off when I run Photoshop CC 2014.

I don't get any warning messages, and no errors are visible.

I have spent about 6 hours on the phone with Dell's tech support and the problem persists. It happens every time I open Photoshop, regardless of if the program is active. It takes Photoshop about 2-3 minutes to crash my system.

I have run DM Log Collector and the zip file is attached.

I appreciate any help I can get!


Attached Files
File Type: zip (1.68 MB, 0 views)
My System SpecsSystem Spec
26 Oct 2014   #2

Windows 7 Ultimate x64 SP1 OEM

Hi, if you are running a UPS try by pass it.
Also what is the brand name and power output of your power supply and also how old.
My System SpecsSystem Spec
26 Oct 2014   #3

Windows 7 64

Thanks for the suggestions on by-passing the UPS. It is Fellows brand. I'll try that & reply back if it corrects the issue.
My System SpecsSystem Spec


 Computer powers off when I run photoshop CC 2014

Thread Tools

Similar help and support threads
Thread Forum
Computer automatically powers off during video rendering
when rendering videos in SonyVegas 11, my computer will automatically power off, losing hours of work each time (happened 5 times now) during the video rendering. no error message, just turns itself completely off. What is causing the computer to power off on its own and how do I fix it?
General Discussion
Computer powers on and shuts off after removing DVD Drive
I'm in the process of moving some parts from my current system to another computer. I removed a DVD drive and a hard drive from my computer, and after pushing the 'on' button, the computer powers on for a few seconds and then shuts off. I don't understand what could possibly be causing the problem....
Hardware & Devices
Computer powers up, but nothing on display.
Hello all! Recently my computer has been giving me some strange troubles. The Past Two Days: Two days ago I was messing with overclocking my pc (via n overclock dial that is on my motherboard) and had it all working fine, but decided I didn't need to overclock. After bringing my ghz back to...
General Discussion
StandBy / Hibernation off - Computer still powers off.
Hi all, I am using Win7. I occasionally use powercfg -h off to disable Standby / Hibernation. Most often if I am running some long-time activities in the background where I am away from the screen. I noticed, that the computer still powers down (not shutdown). This is confirmed with Event...
Performance & Maintenance
computer powers off after being on for 3-10 seconds
Ok well we had some lighting today but power did not go off, maybe made some of the things flicker for half a second. After PC shut down went to go turn it back on, would boot for a few seconds but then turn off, never got the beep from the mobo or anything Things i tired. Different power...
Hardware & Devices
Computer Powers Off (Randomly?)
Hey all, first post here so stay with me. So as of the last week my computer has been randomly shutting itself off completely. No error screen, no hanging, no BSOD, just completely turning itself off forcing me to use the button to reboot. It boots up fine aside from the improper shut down...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:33.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App