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Problems installing Adobe Flash Player
My wife Asus laptop is running Windows 7 x64 with all updates current. For some reason we're unable to install Adobe Flash Player.... Everything goes fine (file downloads and opens) until the Installer Screen pops up.. It just stays black and blank...
I found this info at Adobe Forums but don't completely understand the instructions after number 1.
Any help / detailed step by step instructions are appreciated
Can't install Adobe Flash Player. install box is just black/grey
Jeromie Clark Aug 1, 2014 7:20 PM (in response to jetenduro) Yeah, that's no good. Please help us fix this by collecting the logs so that we can understand what's failing.
Windows
- Download the Adobe Install Helper (AIH) installer from get.adobe.com/flashplayer
- Open a command prompt and change directories to the location where the AIH installer is saved to
- At the prompt, run AIH in DEBUG mode:
<AIH_Installer_File_Name.exe> /debug
(e.g. install_flashplayer_11x32ax_chrd_aih.exe /debug)
- The AIH log file, host.developer.log, will be created in the same directory/location where the AIH installer was saved to (step 1)
- Flash Player install log file:
- C:/Windows/System32/Macromed/Flash/FlashInstall.log
- C:/Windows/SysWOW64/Macromed/Flash/FlashInstall.log