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Windows 7: SMC3 Priority1 "Carrier Profile" pop up box will not display

26 Dec 2014   #1

Win 7 32 bit pro
SMC3 Priority1 "Carrier Profile" pop up box will not display

Hello, WE use a program called Priority1 here, it basically compares shipping rates for different truck lines etc. Everything in the program seems to work except this one pop up box or window (Carrier Profile). Tec support is stumped also. Below are things we have tried to fix the issue.

1. Un-installed the program, and re-installed, several times.
2. Tec support sent me there working program to try via email, with same problem on this end.
3. Java is not loaded.
4. have tried switching default browsers from Explorer, to Chrome, to Fire Fox.
5. It seems like something is deleberatly blocking that part of the program or window from opening. That is why I am writing to see if anyone knows of a way that windows may be blocking this window?
6. Firewalls are turned off, User account control is disabled, and I do not see anything in Eset to block this window.
7. Program installs on another machine fine with no problems, & the window "Carrier Profile" opens no problem. Carrier Profile allows you to change the discounts for the different truck lines in the program.

Thank You in advance for any advice or help.


My System SpecsSystem Spec
28 Dec 2014   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Welcome to Seven Forums Craig. I may not be able to help specifically to that program, but perhaps suggest a troubleshooting method. First, try booting to Safe Mode with Networking, and see if the program works OK there:

Safe Mode

If the popup box works there, try a Clean Start to see if you can find what is interfering

Troubleshoot Application Conflicts by Performing a Clean Startup

You can also try creating a new account, and see if it works there

User Account - Create

You could also see if the program works in the hidden Admin account

Built-in Administrator Account - Enable or Disable

A Guy
My System SpecsSystem Spec

 SMC3 Priority1 "Carrier Profile" pop up box will not display

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