SMC3 Priority1 "Carrier Profile" pop up box will not display


  1. craiglejp
    Posts : 1
    Win 7 32 bit pro
       New #1

    SMC3 Priority1 "Carrier Profile" pop up box will not display


    Hello, WE use a program called Priority1 here, it basically compares shipping rates for different truck lines etc. Everything in the program seems to work except this one pop up box or window (Carrier Profile). Tec support is stumped also. Below are things we have tried to fix the issue.

    1. Un-installed the program, and re-installed, several times.
    2. Tec support sent me there working program to try via email, with same problem on this end.
    3. Java is not loaded.
    4. have tried switching default browsers from Explorer, to Chrome, to Fire Fox.
    5. It seems like something is deleberatly blocking that part of the program or window from opening. That is why I am writing to see if anyone knows of a way that windows may be blocking this window?
    6. Firewalls are turned off, User account control is disabled, and I do not see anything in Eset to block this window.
    7. Program installs on another machine fine with no problems, & the window "Carrier Profile" opens no problem. Carrier Profile allows you to change the discounts for the different truck lines in the program.

    Thank You in advance for any advice or help.

    Craig
      My Computer
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  3. A Guy
    Posts : 53,363
    Windows 10 Home x64
       New #2

    Welcome to Seven Forums Craig. I may not be able to help specifically to that program, but perhaps suggest a troubleshooting method. First, try booting to Safe Mode with Networking, and see if the program works OK there:

    Safe Mode

    If the popup box works there, try a Clean Start to see if you can find what is interfering

    Troubleshoot Application Conflicts by Performing a Clean Startup

    You can also try creating a new account, and see if it works there

    User Account - Create

    You could also see if the program works in the hidden Admin account

    Built-in Administrator Account - Enable or Disable

    A Guy
      My Computer
    Quote Quote

 

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