New
#11
The only Software you should need is the Fingerprint Application ...
fingerprint help on acer 8951g?
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New #12
Probably true. I wrestled with my device/software for a few years as things changed hands. Drivers and applications could not be found or didn't work in conjunction.
Anyway maxie... you're really good at finding these things, so I defer to your experience and judgement.
The hardest trick re: biometrics is the security attached to the device/software. I think this is why firewolf3251 is having a difficult time even after a restore. By default the biometrics leave a breadcrumb so that password management isn't easy to override by simply uninstalling software and/or driver.
I'm on a few tough threads at the moment, but am subscribed to this. If you need my halp later on, I'll see what I can do.
This, in my view, isn't a critical issue - firewolf3251 can still log in, just not with the bio device .. correct?
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New #13
Bill Acer used to have a Program called Pro Shield it stored the passwords in the Credential Manager ...
Any how will have a dig around tomorrow and see what i can find ...
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New #14
My apologies, my brain must be scrambled by working on the tough threads
On the download page for your machine, there are a few tabs.
[Driver] ...... [Application] ....
The fingerprint application is on the ... Application tab and is clearly identified
Once you get the driver/software resolved (maxie is right, you probably only need the application, but if you've mucked about - get both)
After installing what you need, restart (my prescription any time HW is involved) then go to Control Panel
Look for a cmdlet for your biometric device or your fingerprint application.
One of those should have the ability to clear the DB - that's most likely what you need to do. As I've mentioned with my own FP reader, it isn't always easy or straight forward. I hope your configuration isn't as troublesome as mine was.
side note: Windows 8 provides all the drivers and applications software without having to go to HP. I instlled Win8 and it worked flawlessly. Just a note in case you upgrade to Win8 or better wait for Win10.
Bill
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New #16
thank you everybody, i'll do some checking and i let everybody know.
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New #18
still checking
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New #20
checking to see why it says 404 can't find it.I have a aspire 8951g-9630 it has a fingerprint reader it was working until hard drive crash replaced with ssd have tried to get in touch with egis tec have not answered me when i try to get on their website it says 404 error, what it's doing is it will come up and run but will ask for a password and i can't figure out what it is I've tried everything i can think of? is there a way to reset it or a backdoor password to reset? help? thank you also says can't find LibFrame.dll what's this? not showing any Credential Manager info, i found the file nothing in it?
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