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Windows 7: Turbo Tax 2008 won't install in Windows 7 - Help!

06 Feb 2009   #11
Itsdon

7201 64 bit
 
 

Quote   Quote: Originally Posted by lappydog View Post
I goggled "APPSHORTNAME", look what was the very first topic in that search.
Error: Missing configuration file; reinstall #APPSHORTNAME# - TurboTax® Customer Care & Support
Did you do this?
Yeah, did that. Didn't help. Thanks though....


My System SpecsSystem Spec
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06 Feb 2009   #12
Saltgrass

Windows 7 x64
 
 

TurboTax is basically an .pdf file fill in product. They probably wrote it to use the most widely used .pdf software. Perhaps you could make a restore point and then install the Adobe Reader to see if operations return to normal.

What the #AppShortName# refers to, I don't know. The post from lappydog seems to verify Intuit thinks it means their software, but maybe is doesn't. Intuit seems to be having problems with .pdf type software, expecially in Quicken and the newer Operating Systems.
My System SpecsSystem Spec
06 Feb 2009   #13
Itsdon

7201 64 bit
 
 

Turns out there is a bum install file on some batches of TT. I had a great level two tech e-mail me over an updated setup file and all is well (except for having crappy Adobe reader on my system now) :)
My System SpecsSystem Spec
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07 Feb 2009   #14
CFerreira

Windows 7
 
 



I have tried to get a new setup.exe installer from Turbotax support but went nowhere. The support person 05_Leslie D insisted Windows 7 was not supported and that there was nothing in the support database about a revised installer.

Would it be possible to either post the installer or forward it to my email account?

Thanks for your help.
My System SpecsSystem Spec
07 Feb 2009   #15
Saltgrass

Windows 7 x64
 
 

Just to refresh, my TurboTax was installed and running fine. I decided to test, and removed Adobe and installed Foxit. The program will still print normally, but it will not let me save as pdf or view pdf without the type of message below. I would say if you want TurboTax to be able to use all it's features, you need to keep Adobe until after your taxes are done.

Unless you think the IRS would accept such an excuse!


Attached Images
Turbo Tax 2008 won't install in Windows 7 - Help!-turbo.jpg 
My System SpecsSystem Spec
08 Feb 2009   #16
Itsdon

7201 64 bit
 
 

Quote   Quote: Originally Posted by CFerreira View Post


I have tried to get a new setup.exe installer from Turbotax support but went nowhere. The support person 05_Leslie D insisted Windows 7 was not supported and that there was nothing in the support database about a revised installer.

Would it be possible to either post the installer or forward it to my email account?

Thanks for your help.
I have the updated (modified?) install file that the Intuit rep sent me, anyone want to host it?
My System SpecsSystem Spec
08 Feb 2009   #17
dsv

Windows 7
 
 

I was able to fix this issue by right clicking on Setup.exe and selecting Vista in compatibility tab. TurboTax Premier installed without any messages, updated and now works just fine.
My System SpecsSystem Spec
08 Feb 2009   #18
Itsdon

7201 64 bit
 
 

Quote   Quote: Originally Posted by dsv View Post
I was able to fix this issue by right clicking on Setup.exe and selecting Vista in compatibility tab. TurboTax Premier installed without any messages, updated and now works just fine.
That was the first thing I tried. Nothing was able to get the product installed except the new install file and an hour of tech supports time.
My System SpecsSystem Spec
14 Feb 2009   #19
miket996

Windows 7
 
 

I had the same problem that Itsdon originally reported. I went into the Turbo Tax 2008 directory of the Premier CD and ran "Turbo Tax 2008 Installer.exe" as adminstrator. Installation and update completed without issue and so far the program seems to run properly.
My System SpecsSystem Spec
22 Feb 2009   #20
MrShaky

Windows 7
 
 

I did the same (ran the "Turbo Tax 2008 Installer.exe" ) as administrator and it seems to be installing just fine.
My System SpecsSystem Spec
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 Turbo Tax 2008 won't install in Windows 7 - Help!




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