Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Itunes 12.1.4 crashes when i click on purchase history in my account.

18 Mar 2015   #1

Windows 7 Home Premium 64bit Service Pack 1
Itunes12.1.1.4 crashes when i click on purchase history in my account.

HI been a while since i posted on here hope everyone is well.I wonder if i can get help with a problem.It envolves Itunes.(if anyone here uses it)current version works ok regarding loading buying playing music. the problem comes when i go into the account info section to check my purchase history.I click on it and itunes programme crashes and windows asks me if i want it to find a solution which it cant.Its like this since the recent update from 12.1.1. which used to be fine.
now i tried to roll back versions to 12.1.1 but same thing now happens.I rolled back to 11.4 and whatdouknow it worked i figure there is some bug or conflict since they updated to itunes
I rang up applecare all they knew was re download and reinstall.try open it on another computer.i did this and itunes worked fine on that laptop.
since version 12.1 came out they have a version for older video cards.mine is a intel built in video card about six years old.but everything was fine with version 12.1.1 for older video cards its since update to the problem appeared.

Anyone got any ideas.:)
My System SpecsSystem Spec
18 Mar 2015   #2

Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,

There is no version 12.1.4 as far as I know, the latest is Is that what you have?

Where did you get the download from?
My System SpecsSystem Spec
19 Mar 2015   #3

Windows 7 Home Premium 64bit Service Pack 1

HI my mistake its version left out the second 1. how do you edit the post title .I downloaded it from apples website.
My System SpecsSystem Spec

19 Mar 2015   #4

Windows 7 Home Premium 64bit Service Pack 1

I edited the title of the post to correct version.
My System SpecsSystem Spec
19 Mar 2015   #5

Windows 7 Home Premium 64bit Service Pack 1

uPDATE ive discovered in event viewer the error is :Faulting application name: iTunes.exe, version:, time stamp: 0x54de1633
Faulting module name: objc.dll, version: 1.528.0.126, time stamp: 0x549407f2
Exception code: 0xc0000005
Fault offset: 0x00006be4
Faulting process id: 0xd8c
Faulting application start time: 0x01d062b2f42ac9c5
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
Report Id: 5a2315c9-cea7-11e4-8438-001c250f0f91
My System SpecsSystem Spec
20 Mar 2015   #6

Windows 7 Home Premium 64bit Service Pack 1

Tried to install itunes latest version om my brothers laptop. windows 7 home premium same error . on second clicking of purchase history,
My System SpecsSystem Spec

Thread Tools

Similar help and support threads
Thread Forum
Is it possible to view a 'user account' name history
I'm trying to fix a corrupted user profile using the Microsoft procedure at Fix a corrupted user profile - Windows Help. In 2010 I created a second administrator user account. Exactly why escapes me now. However, the account name I use at the login isn't listed in the C\ drive User directory....
General Discussion
Everytime I search iTunes Store, iTunes crashes
Everytime I search iTunes Store, iTunes crashes with the following error: Descrição Caminho de Aplicação Com Falha: C:\Program Files (x86)\iTunes\iTunes.exe Assinatura do problema Nome do Evento do Problema: APPCRASH Nome da aplicação: iTunes.exe Versão da aplicação: Carimbo de...
IE9 - Preventing Right-Click/Delete in browsing history
I am trying to prevent any browser history being deleted from Internet Explorer 9. Thanks to this forum, I have successfully disabled the "Clear Browsing History" option and disabled InPrivate browsing, so I am very grateful for that :D Unfortunately, it seems that individual history...
Browsers & Mail
Auto login, one account, no password: avoid to click account icon?
Hi everyone and merry Christmas! I followed the procedure found on the web, I entered "netplwiz" and did uncheck “Users must enter a user name and password to use this computer". There is no password set. THere is just one user/account which is obviously also the administrator. (the...
General Discussion
windows explorer right click folder history
when an explorer browser is open, the little folder icon shows up on the task bar, fine. but when you right click the icon it gives you a few options and all of your recently visited folders in a list above the icon. i dislike this. is there a way to stop it from displaying the recent folders? ...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 09:05.
Twitter Facebook