any wordpress people here? need help on something.

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  1. Posts : 2,177
    Windows 8.1 Pro x64
       #11

    It looks like they have their own control panel.

    It may be best raising a ticket with them to see if there are any firewalls or other security mods that may be causing this issue.

    With regards to logs they do have a support article on how to turn logs on
    Turning on Error Logs, Enable Error Logging | Knowledge Base

    -Jamie
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  2. Posts : 249
    Win 7 Pro, Mac OS Sierra
    Thread Starter
       #12

    thanks for trying to help I may try a support ticket to see what they say.
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  3. Posts : 249
    Win 7 Pro, Mac OS Sierra
    Thread Starter
       #13

    here are some errors from the logs last few days. logs are on I just didnt know where to find them until I read your link.

    mod_machinegun2 (something hackers are trying to use?) and some IP addresses that point to ukraine. looks like some clients are trying to run scripts or something?

    so far, I see nothing in the logs mentioning the pages In the admin area that use to load but don't anymore.
    Attached Thumbnails Attached Thumbnails any wordpress people here? need help on something.-111.png   any wordpress people here? need help on something.-222.png  
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  4. Posts : 2,177
    Windows 8.1 Pro x64
       #14

    The errors i was getting were Mod_Security, not sure if that is an industry standard or unique to hosting companies but those errors don't show much about the error your seeing.

    See what your hosting says about it and if no one else here has any ideas it may be worth asking on the wordpress forum as i can a lot of these questions being asked but many have a different solution.

    -Jamie
      My Computer


  5. Posts : 249
    Win 7 Pro, Mac OS Sierra
    Thread Starter
       #15

    I posted on wordpress forums days ago. no replies as of yet. I have some security plugins that I'm using, which often adds things to the htaccess files. wonder if that's causing the issue?

    thanks for your help :)
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  6. Posts : 2,177
    Windows 8.1 Pro x64
       #16

    Could well be, i see a lot of mention about the htaccess file with this error however i wouldn't know what to change in there myself.
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  7. Posts : 284
    Windows 7 Professional 64bit
       #17

    Here's a typical .htaccess file:
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Also disable your plugins. If things work, enable them one by one to see which is causing your problems.
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  8. Posts : 249
    Win 7 Pro, Mac OS Sierra
    Thread Starter
       #18

    found the problem hosting company fixed it for me. ithemes security plugin seems to be the culprit. I disabled all plugins and that made no difference for some reason.

    wanted to post this for others. :) thanks for the help I got here.


    1) Login to your Wordpress dashboard -> Security -> Settings -> 'Security' tab -> File Editor -> uncheck 'Disable File Editor' checkbox. That will remove "define( 'DISALLOW_FILE_EDIT', true );" line from yoursite.com/wp-config.php file and fix the issue;

    2) Correcting the code directly in yoursite.com/wp-config.php file:
    Change "define( 'DISALLOW_FILE_EDIT', true );" line to "define( 'DISALLOW_FILE_EDIT', false );" and save the changes. That will fix the issue as well.
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  9. Posts : 2,177
    Windows 8.1 Pro x64
       #19

    Glad to see you have fixed it
      My Computer


  10. Posts : 249
    Win 7 Pro, Mac OS Sierra
    Thread Starter
       #20

    they fixed the issue. yes. while deleting pages and content. so the site works but nothing is on it. then they have the nerve to tell me they deleted nothing. I guess the content removed itself. lol

    ixwebhosting is horrible. their support stinks. all the techs have russian sounding names which gives me a weird feeling.

    more problems. not what I wanted. lol
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