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Windows 7: CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"

07 Apr 2015   #11

Windows 7 Home Premium 64bit

I've just installed new C++ Windows Updates, but the "Cannot access the specified device, path..." persists.

1. I ran the portable "CCleaner64.exe" to clean up the drive - with the default settings.

2. Installed new updates:
CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-07_145412.jpg

3. Re-booted.

4. Defragged, with Auslogics Disk Derfrag "Optimise..." setting.

5. Re-downloaded ccsetup504.exe from Piriform

6. Double-clicked the file and got the same "Cannot access the specified device..."

Is there anything else I can try?

My System SpecsSystem Spec
08 Apr 2015   #12

Windows 7 Home Premium 64bit

I'd be really grateful for some further help.

My System SpecsSystem Spec
08 Apr 2015   #13

Windows 7 Pro-x64

Performing actions not specifically requested throughout a debug process makes it hard for people to follow and help. It's difficult to determine the state of system at this point.

"Cannot access the specified device..."
Review this KB article some things to try: "Windows cannot access the specified device, path, or file" error when you try to install, update or start a program or file

This issue can occur if any of the following scenarios exist on your PC.
  • You do not have permissions to the file or the file location.
  • The file is on a location that is not currently accessible like a network location or an external drive that is not currently connected to the PC.
  • The file has been moved or deleted.
  • The file or shortcut is corrupt.
  • The file may be blocked by Windows.
  • Your antivirus software may be blocking the file.
My System SpecsSystem Spec

08 Apr 2015   #14
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

This could be causing your problem.

Auslogics Disk Derfrag

It could be putting things where can't find them.

I recommend using Windows 7 built in defragger.
My System SpecsSystem Spec
08 Apr 2015   #15

Windows 7 Pro-x64

Did you get a notice when you tried to delete something that stated the file may be used by other programs?

A Side-by-Side error usually indicates a program, driver or module linked from another program has been changed or deleted. Many applications share modules (runtime libraries, Windows components, etc.) and when one application changes, the link to the application is stored in the Winsxs folder. The links don't get removed--Only a new Winsxs entry is added. This is so other applications that use the same module are not affected by the change of another. This was a royal PITA with Windows XP and often caused programs to fail when a single module was changed and other applications weren't programed for the mods or functions.

Tampering with the Winsxs folder or Registry entries usually results in failures with many applications and the even the OS if it can't find expected entries or links. I don't know of a way to rebuild the Winsxs folder except by reinstalling Windows and applications.
My System SpecsSystem Spec
08 Apr 2015   #16

Windows 7 Pro-x64

I was trying to convey the words faster than my mind could keep up so the above description may be off a little in strict facts. :)

How Winsxs works is described here in detail: What is the WINSXS directory in Windows 2008 and Windows Vista and why is it so large? - Ask the Core Team - Site Home - TechNet Blogs

(It also applies to Windows 7.)
My System SpecsSystem Spec
08 Apr 2015   #17

Windows 7 Home Premium 64bit


I tried all the options in the KB article, but nothing worked. Only "unblocking" the file, as detailed in "5.", applied, but it didn't make any difference. "This file came from another computer and might be blocked to help protect this computer".

I didn't get any notice of a file not being deleted because it was in use with another program.

I don't think cleaning up with the default settings of CCleaner64.exe and defragging can have deleted or made inaccessible any important files - it never has before in the decade I've used it. I could be wrong.

I'm very grateful for the help so far and the explanation of the Winsxs folder - I had wondered where the fresh files could come from for a repair, if sfc /scannow had found something. I wish it had found something.

what would you suggest I do next?

Should I try some of the suggestions others have offered in the "Similar threads..." I don't want to mess-up things further.
My System SpecsSystem Spec
08 Apr 2015   #18

Windows 7 Pro-x64

1. "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
I think I asked before but was there anything in the event log?

A notice usually appears on the display when you uninstall programs that have modules used by other applications. This is not the same as an error indicating that a file is in use when tying to delete it. You can accept the first but not the "in use" message. I gathered that you uninstalled C++ libraries, reinstalled then updated them. Or is that wrong?

Forgot to mention:
Did you do anything with/to the .NET libraries?
My System SpecsSystem Spec
08 Apr 2015   #19

Windows 7 Home Premium 64bit

I haven't uninstalled any of the C++ libraries or not to my knowledge hopefully. "Dude" directed me to the MS Community page, detailing the "...side-by-side..." problem and C++ solution. I installed/repaired the following:

- Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
- Microsoft Visual C++ 2008 SP1 Redistributable Package for (x64)
- Microsoft Visual C++ 2010 Redistributable Package (x86)
- Microsoft Visual C++ 2010 Redistributable Package (x64)

Yesterday I got 2 C++ security updates:

- Security Update for Microsoft Visual C++ 2010 Redistributable Package (KB2467173)
- Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

I've opened the Event Log - the first time I've done this. Can you tell me where I need to look?
CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-09_000035_900.jpg

My System SpecsSystem Spec
08 Apr 2015   #20

Windows 7 Pro-x64

In that Summary of Administrative Events, expand (+) the Critical and Error lines then scroll through the entries.
My System SpecsSystem Spec

 CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"

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