CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"

Itundic · 06 Apr 2015

Hi,

I can't seem to install any version of CCleaner and maybe other progs., too.

I'm presented with the following two errors:

1. "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-05_201539.jpg

2. "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them."

CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-05_200729.jpg

I've downloaded the latest version - 5.04.5151 - to the downloads folder, as well as a copy of the previous version - 5.03.5128 - but neither will install. I uninstalled the previous version, in prep for the new one, but can't re-install it, not even via the original 5.03.5128 file I had saved months ago.

I Googled for some help and found Microsoft's KB on "Windows cannot access the specified path...":
"http://support.microsoft.com/en-us/kb/2669244
I've been through 1 - 6, to no avail
Only 5 was relevant: I "unblocked" the file, owing to Properties stating "This file came from another computer and might be blocked to help protect this computer". It didn't make any difference, nor to 5.03.5128.

I Googled "...side by side configuration is incorrect..." and this is where I've come to a dead end.

I'd be really grateful for some help.

I don't want to uninstall any other progs and discover I can't re-install them, either.

D3LL · 06 Apr 2015

Sounds like you've tried to install it and then it has completed installing. Have you check all CCleaner files are removed from your system also check in Add and Remove programs...

Itundic · 06 Apr 2015

I originally uninstalled the previous version via "Add/Remove" and nothing shows up there now, so I assume it's completely uninstalled.

I don't think the latest version can have installed, as I can't get past double-clicking the ".exe" file. It routinely gives me one of the two errors.

Dude · 06 Apr 2015

Welcome to the forums. Try installing this, then try CCleaner again

Look here at the first answer

Error: The application has failed to start because the side by - Microsoft Community

Itundic · 06 Apr 2015

I've installed/repaired the 4 C++ files listed in the first answer and re-booted, but I still get "Windows cannot access the specified device..."

Berton · 06 Apr 2015

I usually use the portable version on a USB Thumb/Flash drive, don't have to install anything, just unzip into a Folder such as CCleaner.
CCleaner - Portable

carwiz · 06 Apr 2015

Just a personal observation but it sounds like you already tried to use a cleanup tool and hosed Winsxs files and perhaps even the Registry. What happens when you try to run SFC /scannow?

Also; What did the Event Log say?

Itundic · 06 Apr 2015

I've just checked what restore points I have, to see what I've uninstalled recently, and I used Revo Uninstaller to uninstall Adobe AIR and VLC. I usually uninstall a program before updating it. Maybe this deleted some of the Winsxs files - I don't know what these are, by the way.

Which SFC/scannow option should I choose, as I haven't ever used this before?

carwiz · 06 Apr 2015

You can use any of the options but Option Two is the easiest. Be sure to right click the Command Prompt and Run as Administrator.

Forgot to add: It's usually not necessary to uninstall programs for an updated release unless the update instructions specifically requests it. I've never uninstalled CCleaner for a new release. This also keeps all the settings.

Itundic · 06 Apr 2015

Everything seems OK.

CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-06_210134.jpg

Edit: sfcdetails.txt

I always thought I was being clever doing fresh installs; didn't ever want to fall victim to a threat from old files remaining on the system. Thanks for the advice.