CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"

Okay I'll take a look at your log but it will take some time and it may not show any obvious problems but if I find anything I'll post details.

In the meantime you can try this repair script:

repair script.txt - save to desktop and rename it to repair script.uvk (replace .txt with .uvk)

Contents of the script:

Code:

<UVKCommandsScript>
This script will perform system repair. Please save all your work before continuing.

 <CreateRestorePoint>
 <CleanAllUsersTemp>
 <EmptyBrowsersCache>
 <CreateRestorePoint>
 <KillNonSystemProcesses>
 <StopNonMsServices>
 <FixIeAndWindowsShell>
 <FixInstallProblems>
 <ResetUserShellFolders>
 <ResetSecuritySettings>
 <FixGroupAccess>
 <ResetGroupPolicy>
 <CreateRestorePoint>
 <Reboot>

Instructions: Disconnect from the internet. Run UVK (right click and run as admin)

Disable Antivirus if possible. Usually you can right click on the system tray icon and suspend protection.

On the UVK welcome screen choose "Run Scripts"

Then "Import Commands From File"

Browse to repair script.uvk that you saved to your desktop and open it or double click it.

Choose "Run / Fix Listed"

Reboot if or when requested.

Just make sure that "System Restore" is enabled on your machine before running the script.

Log looks okay - no sign of malware or any problem software other than jv16 PowerTools 2009 which can cause problems if you just let it scan and clean everything it finds. I've used it myself in the past.

Edit: Will check back later - in a couple of hours or so.

Okay so just check that your Anivirus has been re-enabled by right clicking the icon in the system tray and checking it's protection status (shields are enabled). If you are not noticing any problems:

Run UVK once more (right click and run as administrator) then click the System Repair button. In the left pane scroll down to:

Install/Update Visual C++ Runtime and tick the box. Also select "Use unattended mode" and run the fix. It will take a minute or two and your screen might go blank. Reboot when finished.



After that - it's take a deep breath time and maybe try to install a problem program.

As there are system restore points available it should be possible to undo any changes if something has screwed up (which shouldn't happen) but best to be on the safe side!

Re: Chrome.

You can try the following if you like:

https://support.google.com/chrome/answer/1184722?hl=en

Try the setting for "uncheck Continue running background apps when Google Chrome is closed" - details near bottom of page.

Would you open an Explorer window and copy and paste the following into the address bar?

shell:UsersFilesFolder

Press Enter.

Look for the "Downloads" folder and right click it and choose "properties"

Can you post what you see in the "Location" tab please? Also when you open the folder does it show a list of your downloaded files?

As for Chrome - you are right. Best to get help from someone else with that!

Hmm. Reading your error message with a little more care I see that it's different to the "side by side congiguration is incorrect" one.

Alternative method to the one in the above post:

Start > Run

then type:

shell:UsersFilesFolder

Press Enter.

Does your downloads folder show up and does it contain anything?

First method:

Location: C:\Users\Dad\Downloads

Yes, when I open the folder, it shows all the downloaded files.

2nd method:

Results are the same.

The address bar shows this though:


"Arj" is the name of my user account, whereas "Dad" is the registered name of the laptop, if I have that correct. The name used, when the laptop was first set-up.

Is it a universal 'downloads' folder, or is it supposed to be specific to each user?

The thing is, I don't have a problem with any other file I've just tried. I've just opened a PDF, JPEG, .MOV and .txt file without incident. I haven't tried them all, as most are .exe files.