CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"

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  1. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #81

    Would you try this:

    Start > Run

    then type

    netplwiz

    Press Enter.

    Let us know how many accounts show up and highlight your account then "properties" the "group membership" - what does it show?
      My Computer


  2. Posts : 61
    Windows 7 Home Premium 64bit
    Thread Starter
       #82

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_143149.jpg

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_143246.jpg

    Very strange. I've always had admin priviliges, as the only person using this laptop.
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  3. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #83

    So try assignning admin rights to your account the click Apply and reboot.
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  4. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #84

    Re: Is downloads folder shared? It depends upon Homegroup settings. See here for an explanation:

    User Folders - Restore Default Location
      My Computer


  5. Posts : 61
    Windows 7 Home Premium 64bit
    Thread Starter
       #85

    Re: admin rights.

    Assigned admin rights to "Dad" and rebooted, but the error was the same, even with a fresh CCleaner (Standard) ccsetup504.exe download.

    Re: restore default loaction of User folders.

    I've deleted the "Guest" account and left/deleted the Homegroup.

    Using "Option One" I typed shell:UsersFilesFolder into the Run dialog, to open the C:\Users\(user-name) folder. I assume the folder that I should expect to open is C:\Users\Arj

    This is what I see and maybe it's correct:

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_184437.jpg

    I right-clicked the "Downloads" folder, selected "Properties" and received this:

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_185829.jpg

    Restore Default > Apply > OK

    No change to the location, though I don't think anything was amiss anyway.

    I re-booted and checked again, without any change.

    Downloaded a fresh copy of CCleaner (Standard) to the "Downloads" folder:

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_193653.jpg

    Attempted to install it:

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_193448.jpg
      My Computer


  6. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #86

    Logged in user


    You're logged in as "Dad" correct? So if you go to Start > Run then type:

    %USERPROFILE%\

    a window should open with Dad in the address bar and showing your user folders including downloads.

    If it opens to ARJ something is wrong.

    When you open your Start Menu what is the name that is currently displayed?

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-start-menu.jpg
      My Computer


  7. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #87

    I think we are getting close to solving your problems but it might need someone else to have a look. It seems to me that your user profile doesn't match with your user folders.
      My Computer


  8. Posts : 61
    Windows 7 Home Premium 64bit
    Thread Starter
       #88

    "Dad" is the name registered when the laptop was set-up.

    "Arj" is the name of my User account - the name on the log-in screen when I boot-up, whether from sleep or fully off.

    Start > Run > %USERPROFILE%\ gives:

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_214527.jpg

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_214809.jpg

    When I assigned Admin privileges to my account, this is what confused me. It looked like I was granting the rights to the laptop and not a User:

    CCleaner ccsetup504.exe: "...side-by-side configuration is incorrect"-2015-04-18_215137.jpg
      My Computer


  9. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #89

    User vs Machine name


    Okay do your user account is ARJ but your downloads folder is C:\Users\Dad\Downloads

    Let's try the following:

    Start >Run

    then type

    regedit

    press Enter.

    Navigate to

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    In the right pane find the string named {374DE290-123F-4565-9164-39C4925E467B} and click on it.

    Change the value data to: C:\Users\ARJ\Downloads

    Click OK.

    Log off or reboot.

    Also I've asked someone else to take a look at this thread as User Profile management isn't exactly my strong point. You might want to wait and see if there is any input.
    Last edited by Callender; 18 Apr 2015 at 16:38. Reason: add info
      My Computer


  10. Posts : 61
    Windows 7 Home Premium 64bit
    Thread Starter
       #90

    Sorry, I don't understand.
      My Computer


 
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