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Windows 7: Windows Explorer closing down whenever I open any files in My Document

08 Apr 2015   #1
Peachy125

Windows 7 Home Premium 64-bit
 
 
Windows Explorer closing down whenever I open any files in My Document

Hi all,

I'm desperately looking for some help with regards to a Windows Explorer problem. As in the title, Windows Explorer closes down all the time when opening pictures, music or anything in My Docs. I have restored to factory settings from the partition on the HDD and fully updated. The recovery failed twice and updates failed twice and seemed to take hours too, but finally I got there. Then came the moment of truth, opened My Pictures and bang! closed again! The first time it failed recovery it gave an error message about certain programs/applications couldn't be placed into memory as there is a I/O failure or error, I should of written it down in hindsight. It was all a painfully slow procedure that took all day yesterday and some of this morning too. The only thing I can think of is that maybe the HHD is starting to fail or maybe RAM issues.....although it is seeing the RAM that is installed, 6Gb.

I would really appreciate some help here, thanks for reading.

Martin.


My System SpecsSystem Spec
.
09 Apr 2015   #2
Peachy125

Windows 7 Home Premium 64-bit
 
 

Hi all,

I thought I would follow up with my findings and solution to my Windows Explorer nightmare as I am quite pleased with myself for persevering and fixing it. It was right under my nose all along but it was just knowing how to go about it.

Basically, "Event Viewer" gave me all the information I needed. In the event tree I clicked on "Windows" then "Applications" which gave a list of apps with either a blue info icon to the left of the information, an exclamation mark in red for error or a yellow exclamation mark for warning. There were plenty of red error icons which I hoped would be logs of Windows Explorer closing down, and sure enough they were. On following the "Failing Application Path" c:\program files\ASUSWSShellExt64.dll I found the highlighted shell extension, Which is basically Asus Web Storage. I promptly uninstalled the program and have had no crashes whatsoever, yee haaaaa!

Hope this helps someone else someday as it almost blew my brains out

Martin.
My System SpecsSystem Spec
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 Windows Explorer closing down whenever I open any files in My Document




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