Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Explorer closing down whenever I open any files in My Document

08 Apr 2015   #1

Windows 7 Home Premium 64-bit
Windows Explorer closing down whenever I open any files in My Document

Hi all,

I'm desperately looking for some help with regards to a Windows Explorer problem. As in the title, Windows Explorer closes down all the time when opening pictures, music or anything in My Docs. I have restored to factory settings from the partition on the HDD and fully updated. The recovery failed twice and updates failed twice and seemed to take hours too, but finally I got there. Then came the moment of truth, opened My Pictures and bang! closed again! The first time it failed recovery it gave an error message about certain programs/applications couldn't be placed into memory as there is a I/O failure or error, I should of written it down in hindsight. It was all a painfully slow procedure that took all day yesterday and some of this morning too. The only thing I can think of is that maybe the HHD is starting to fail or maybe RAM issues.....although it is seeing the RAM that is installed, 6Gb.

I would really appreciate some help here, thanks for reading.


My System SpecsSystem Spec
09 Apr 2015   #2

Windows 7 Home Premium 64-bit

Hi all,

I thought I would follow up with my findings and solution to my Windows Explorer nightmare as I am quite pleased with myself for persevering and fixing it. It was right under my nose all along but it was just knowing how to go about it.

Basically, "Event Viewer" gave me all the information I needed. In the event tree I clicked on "Windows" then "Applications" which gave a list of apps with either a blue info icon to the left of the information, an exclamation mark in red for error or a yellow exclamation mark for warning. There were plenty of red error icons which I hoped would be logs of Windows Explorer closing down, and sure enough they were. On following the "Failing Application Path" c:\program files\ASUSWSShellExt64.dll I found the highlighted shell extension, Which is basically Asus Web Storage. I promptly uninstalled the program and have had no crashes whatsoever, yee haaaaa!

Hope this helps someone else someday as it almost blew my brains out

My System SpecsSystem Spec

 Windows Explorer closing down whenever I open any files in My Document

Thread Tools

Similar help and support threads
Thread Forum
FTP in windows explorer works but I can't open files (Windows 7 x64)
Hi, I hope I'm putting this in the correct forum. I have been trying to find out why I am not able to open any ftp files in windows explorer using win 7 x64 I can successfully open an ftp site in w/explorer and browse the folders without any problems, however, I don't get any previews (eg....
Network & Sharing
DVD drive will not open folder to view files with Windows Explorer
I recently bought a second internal dvd drive, physically installed it, plugged it into the last remaining SATA port on the mother board. When I inserted a data dvd, autoplay popped up giving me one option - to open folder to view files with Windows Explorer. When I clicked that option nothing...
Hardware & Devices
Files won't launch from Windows Explorer, but will open within program
I am running Windows Professional 7, and using XP compatiblity mode for most of my programs. It has worked well for 2 years, but all of a sudden I can't double-click to open files from Windows Explorer. I can open the file from the program itself, by using "File->Open", but not from Explorer...
Can’t use CTRL-F6 in Word when open multiple files f/ Windows Explorer
I believe I’ve run into a bug with Windows Explorer, however, it could possibly be with Word 2010. If it’s not a bug, and can be “fixed” by your helping me, that would be wonderful! (I use Windows 7 Professional, 64-bit.) This is what does work just fine: From Word, I open a file, then open...
Microsoft Office
Very slow to open files from windows explorer - ok within application
Sometimes if I open a file by double clicking it in windows explorer, it will sit doing nothing (and that explorer window is then tied up) for a few minutes! Then the file opens normally in the correct application. But opening the application first, and getting it from the file open menu, or...
Performance & Maintenance
Lost abilty to open files with windows explorer
Something weird is going malware or virus according to ESET and Malwarebytes. Windows 7- I have lost the ability to open 'vanilla' file folders with explorer I have also lost the ability to search in the start box..this was posted but was not resolved although thread show it was....anyone...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 17:38.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App