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Windows 7: Certain programs fail to launch

30 Sep 2015   #11

Win 7 Pro 64bit

To: ThrashZone
Today I finally got a chance to try the suggestions you posted 2 days ago:
system file checker = nothing found
clean startup boot = the aforementioned (5) programs still did not work --have not found any others
(Firefox, Internet Explorer, Word, Outlook, Adobe Reader)

After trying the least invasive measures first, I am about to try uninstalling Norton --tommorrow

Any other suggestions would be appreciated.

My System SpecsSystem Spec
01 Oct 2015   #12

Win 7 Pro 64bit

Today (10/1/2015) I uninstalled NIS 2014. Launching and using all 5 programs (Adobe Reader, Word, Outlook, IE, Firefox) once again performed properly. After running some brief tests on each, I activated Windows Firewall & installed MS Security Essentials without incident.

For now, at least, I will use the MS security programs while I decide if I want to try re-installing NIS 2014.
My System SpecsSystem Spec
01 Oct 2015   #13

W7 Pro SP1 64bit

Thanks for posting your findings. I subscribed to your thread after post #2. I was interested to see if uninstalling Norton would solve the issue.

In post #4, you were asked to "upgrade your Norton to the latest version". In post #6, you responded to that request with, "I fail to see how installing the latest version of FF can address this problem". I'm not suggesting that you go back to using Norton. I'm just pointing out my confusion. Perhaps there was a PM that we were not privy to.
My System SpecsSystem Spec

02 Oct 2015   #14

Windows 7 Ultimate x64

Sorry for the delay. That's odd, please install the latest version of Norton and see if you have the same problem, we'll investigate and make sure it's all fixed.
Thanks for your patience.

Norton Support.
My System SpecsSystem Spec
02 Oct 2015   #15

Win 7 Pro 64bit

To Praveen

Please explain "latest version"

I do not want the use NS 2015 version or the 2014 version with the 'cloud based' function taken from NS 2015.

I am only interested in the original NIS 2014 functionality (
My System SpecsSystem Spec

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