Certain programs fail to launch

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  1. why7
    Posts : 12
    Win 7 Pro 64bit
    Thread Starter
       New #11

    To: ThrashZone
    Today I finally got a chance to try the suggestions you posted 2 days ago:
    RE:
    system file checker = nothing found
    clean startup boot = the aforementioned (5) programs still did not work --have not found any others
    (Firefox, Internet Explorer, Word, Outlook, Adobe Reader)

    After trying the least invasive measures first, I am about to try uninstalling Norton --tommorrow

    Any other suggestions would be appreciated.
      My Computer
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  3. why7
    Posts : 12
    Win 7 Pro 64bit
    Thread Starter
       New #12

    FWIW
    Today (10/1/2015) I uninstalled NIS 2014. Launching and using all 5 programs (Adobe Reader, Word, Outlook, IE, Firefox) once again performed properly. After running some brief tests on each, I activated Windows Firewall & installed MS Security Essentials without incident.


    For now, at least, I will use the MS security programs while I decide if I want to try re-installing NIS 2014.
      My Computer
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  4. UsernameIssues
    Posts : 10,485
    W7 Pro SP1 64bit
       New #13

    Thanks for posting your findings. I subscribed to your thread after post #2. I was interested to see if uninstalling Norton would solve the issue.


    In post #4, you were asked to "upgrade your Norton to the latest version". In post #6, you responded to that request with, "I fail to see how installing the latest version of FF can address this problem". I'm not suggesting that you go back to using Norton. I'm just pointing out my confusion. Perhaps there was a PM that we were not privy to.
      My Computer
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  6. NortonSupport
    Posts : 70
    Windows 7 Ultimate x64
       New #14

    Sorry for the delay. That's odd, please install the latest version of Norton and see if you have the same problem, we'll investigate and make sure it's all fixed.
    Thanks for your patience.

    Praveen
    Norton Support.
      My Computer
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  7. why7
    Posts : 12
    Win 7 Pro 64bit
    Thread Starter
       New #15

    To Praveen

    Please explain "latest version"

    I do not want the use NS 2015 version or the 2014 version with the 'cloud based' function taken from NS 2015.

    I am only interested in the original NIS 2014 functionality (21.7.0.11)
      My Computer
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