Winsock alteration and Carbonite install failure?

markg2 · 28 Feb 2016

Hallelujah! A Guy's batch file did the trick

.

For Layback Bear and others general info--

Yesterday I did try installing Lavasoft with the theory of uninstalling with Revo Uninstaller Pro that is excellent at removing all traces of a program if the program was installed with RU on the machine and you could use the 'trace' option. That idea was temporarily thwarted by a bug in the current LS version that upon initiation of uninstall LS prompts to reboot and aborts the process. There's a file fix that they've been handing out on their forum and I've been waiting until Monday to get the file, reinstall LS, run the file and uninstall with RU. I've been using Everywhere (a long trusted util) to check on LS remnants all the while. Since I had initiated the uninstall with RU same attempted to do its work but (according to Everywhere) I've still got way more LS left than prior since RU relies first upon the target program's native uninstaller and then does its thing with all the leftovers.

I'm going to try reinstalling Carbonite again since, if the Carbonite guy's theory is correct, the rest of LS shouldn't be problematic. If the install fails, I'll still follow through with the complete plan outlined above to eradicate LS, run the batch file and try the Carbonite install again.

Thanks a ton!

Mark

Layback Bear · 28 Feb 2016

I don't know of this (Everywhere). Could you explain?

markg2 · 28 Feb 2016

Maybe you don't know about it because it doesn't exist. I got the name wrong. It's Everything (search engine). Lightening fast. Someone else had also mentioned it in the thread.

Search Everywhere - Free download and software reviews - CNET Download.com

A Guy · 28 Feb 2016

Awesome, the previous steps to reset were not wrong, just missing what you specifically needed, which was the catalog reset (the contents of the bat file in text for clarification)

Code:

ipconfig /release
pause
ipconfig /renew
pause
netsh winsock reset catalog
pause
netsh int ip reset reset.log
pause

If your Carbonite issue remains, then this has not been why. At that point, you might change the path of this thread, or start another asking why the service will not connect. As much info as possible, including any changes made before it started failing, and error codes, etc. A firewall or security program can block something like that. Being unfamiliar with Carbonite, beyond knowing it is a cloud backup, I don't know if it installs a service on your machine, etc.

A Guy

rvcjew · 28 Feb 2016

A Guy said:

Awesome, the previous steps to reseat were not wrong, just missing what you specifically needed, which was the catalog reset (the contents of the bat file in text for clarification)

Code:

ipconfig /release
pause
ipconfig /renew
pause
netsh winsock reset catalog
pause
netsh int ip reset reset.log
pause

If your Carbonite issue remains, then this has not been why. At that point, you might change the path of this thread, or start another asking why the service will not connect. As much info as possible, including any changes made before it started failing, and error codes, etc. A firewall or security program can block something like that. Being unfamiliar with Carbonite, beyond knowing it is a cloud backup, I don't know if it installs a service on your machine, etc.

A Guy

My father uses Carbonite on his work server, I'll see if I can remote in tonight and see if any services are added with it.

Layback Bear · 28 Feb 2016

markg2
Thank you for clarifying Everything Search.

markg2 · 28 Feb 2016

I know you said no more until a new thread but this will save you checking your dad's machine. Carbonite does run as a service. Carbonite is sort of running on my machine. It's installed but not functioning absent it registering with their servers.

Attached are the relevant screenshots.

Mark

rvcjew · 28 Feb 2016

Ah alright, he actually just told me they have switched to data health instead so it was not on there anyway. I remember it calling home quite frequently though. Have you looked at your host files?

markg2 · 28 Feb 2016

Don't know what you mean by host files?

I just received a post from the LS forum. Once I reinstall LS (which I will now do) there's a file I must delete and then the uninstall works.

Btw, the only downside I've seen thus far with the batch file is that it turns off the Apple Bonjour service and Apple let's you know you need to turn it back on and reboot.

Mark

rvcjew · 28 Feb 2016

Follow this and see if anything is in there. Hosts File : Use in Windows 7 / Vista