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Windows 7: iTunes 64 is not working on Win 7 64

27 Nov 2009   #31
Adrian

 

Quote   Quote: Originally Posted by denox View Post
My comp specs:
CPU intel e8500
memory gskill 4 GB
ATI 4850
mobo ECS p45 chipset
OS windows 7 Home premium
iTunes version 9.0.2

iTunes couldnt recognized iPhone or iPod when attach. " This iPod cannot be used because the required software is not installed…” error message displayed.
On iTunes installation process, computer fail to install apple mobile device support. When installation complete, I couldnt find apple mobile devices support service or file on the system.
Thanks in Advance
Is this a x64 bit machine?


My System SpecsSystem Spec
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27 Nov 2009   #32
denox

Windows 7 Home Premium
 
 

OS windows 7 32 bit
My System SpecsSystem Spec
27 Nov 2009   #33
Adrian

 

Quote   Quote: Originally Posted by denox View Post
OS windows 7 32 bit
Ok, next step: Look in the Control Panel and see what programs are installed?
See if you have the same as I do.


Attached Thumbnails
iTunes 64 is not working on Win 7 64-programs.jpg  
My System SpecsSystem Spec
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27 Nov 2009   #34
denox

Windows 7 Home Premium
 
 

I have exactly like yours except there is no apple mobile device support on my system.
When I tried to install mobile device separately, I saw it installing then rolled back then error message saying error while configuring system.
My System SpecsSystem Spec
28 Nov 2009   #35
Adrian

 

Quote   Quote: Originally Posted by denox View Post
I have exactly like yours except there is no apple mobile device support on my system.
When I tried to install mobile device separately, I saw it installing then rolled back then error message saying error while configuring system.
Delet/remove everything Itunes, that includes bonjour and quicktime. Install Itunes 9.02 as administrator.
My System SpecsSystem Spec
28 Nov 2009   #36
TockTock

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Quote   Quote: Originally Posted by JohnnyScience View Post
No iTunes was giving me issues 2 weeks before I even installed CCleaner, so its not that.
Johnny, my last suggestion is to remove all Apple Software including quicktime. Re-boot and install Itunes 9.02. If that fails wipe the hard drive clean and re-install windows 7 and then install itunes.
I tried that, but it didn't work.
My System SpecsSystem Spec
28 Nov 2009   #37
TockTock

Windows 7 Professional 64-bit
 
 

This absolutely BLOWS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My System SpecsSystem Spec
01 Dec 2009   #38
denox

Windows 7 Home Premium
 
 

Just to give you update,
I reinstall windows 7 with only drivers installed (thanks for acronis image) and reinstall itunes and it works like a champ.
I see mobile device support on add/remove program now, so apple mobile device is the root of the problem.
My System SpecsSystem Spec
01 Dec 2009   #39
Adrian

 

Quote   Quote: Originally Posted by denox View Post
Just to give you update,
I reinstall windows 7 with only drivers installed (thanks for acronis image) and reinstall itunes and it works like a champ.
I see mobile device support on add/remove program now, so apple mobile device is the root of the problem.
Yep, without the service the driver won't work or install. All you get is a drive showing on "My Computer".
Congrats.
My System SpecsSystem Spec
01 Dec 2009   #40
denox

Windows 7 Home Premium
 
 

Thanks.
It is fixed for now but I did not know the reason apple mobile device support would not installed on old OS.
My System SpecsSystem Spec
Reply

 iTunes 64 is not working on Win 7 64




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