Remove Program - Not In Programs and Features (Add/Remove Program)

baumgrenze · 19 Apr 2016

I would like to follow advice from a 'trusted source' and remove all instances of a program (IrfanView) so that I can make a clean reinstall using a 'trusted source' to provide the install file.

I cannot find the program in Programs and Features (was Add/Remove Program) in Control Panel.

I can clearly see the program in ZTreeWin.

I have attached image files.

I do not understand the implications of this paradox, but I do not want to 'dig a deeper hole.' I don't understand the implications of Control Panel not finding the installation trees.

Can I simply use ZTreeWin to delete the installations or does this leave a 'mess' of files in other paths and/or Registry entries that will complicate reinstalling the program? I seem to remember being told this at least once in the past 30 years, but that may apply to DOS, or Win98.

thanks

baumgrenze

Callender · 19 Apr 2016

Check for the uninstaller here:

"C:\PROGRAM FILES (X86)\IRFANVIEW\iv_uninstall.exe"

If that fails try the free version of REVO assuming that it's the 32bit version of Irfanview on your 64bit machine.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Free version is down the page. It's only suitable for 32bit program removal and not 64bit program removal.

Another option: Reinstall Irfanview straight over the top of the old version and see if it shows up in Control Panel - Programs & Features.

baumgrenze · 19 Apr 2016

Thank you, Callender (a familiar name and avatar!)

The search box in Start did not find an uninstall file. I did find one in Program Files (x86) but not in Program Files. When I ran it from ZTreeWin a dialog opened asking if I wanted to let iv_uninstall-exe run. When I gave permission, here is what happened.

This 'Can't find IrfanView folder! "IrfanView is not installed." makes no sense to me at all. I can see it in ZTreeWin (as can you.)

Will I cause more trouble if I display both IrfanView paths in ZTreeWin and progressively delete first files and then folders until I see no entries at all?

I did run malwarebytes and based on:

Programs Missing From Control Panel Programs List

I also ran AdwCleaner 5.1.1.2 and Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.4 (03.14.2016)

A few PUPs were found, e.g, HKCU\Software\CoinisRS in the Registry. I also deliberately ran AvastFree and found nothing.

thanks again,

baumgrenze

Callender · 19 Apr 2016

Personally I'd just try running the Irfanview installer downloaded from the website and see if it throws up any errors.

Also you could try copying

"C:\PROGRAM FILES (X86)\IRFANVIEW\iv_uninstall.exe"

into the Start> Run dialog box

Remove Program - Not In Programs and Features (Add/Remove Program)-run.jpg

I wouldn't try deleting folders/ files except as a last resort and even then I'd run a full disk check before rebooting.

Disk Check

Option 2 - Step 1

then type

chkdsk /r /f

Press enter.

include spaces. It takes a while so it's better to do it when you've finished using your computer.

No drive letter in the command means that it checks all partitions.

baumgrenze · 19 Apr 2016

Thank you, again.

I've asked Bhikkhu Pesala, a London based guru on the IrfanView forums about where to get an uninstaller, whether each version actually has one, or if the way to get one is to redownload a good program installation file for each version, install them on top of the existing version, and then retry Control Panel. At present IrfanView does not show up in Control Panel but it does show up in Windows Explorer. If I type into Start 'iv_uninstall.exe' and try to run it, it asks my permission and then tells me:
"Can't find IrfanView folder! IrfanView is not installed."

I will attach selections of screen dumps of the Windows Explorer pages.

thanks

baumgrenze

baumgrenze · 19 Apr 2016

Hello Callender,

Here's an added afterthought. I find that I can run both versions, despite the Windows Start complaint that the programs are not installed. Start cannot find or run the program executable files. If I run them from Windows Explorer they open just fine. That is where I obtained the Help About images.

thanks

baumgrenze

Callender · 19 Apr 2016

Thanks for the info. I'm not sure why you can't run it from the Start> Run dialog box.

I reckon installing again might fix it but perhaps you'd better await a response from your enquiry.

baumgrenze · 21 Apr 2016

Hello again, Callender,

On the IrfanView forum I seem to be having a 'Catch22' experience. I describe my experience. Someone replies, I tried what you did and I have a different (expected) experience. I am not moved forward.

Perhaps the description below will allow a Windows expert to say what might have gone wrong and what needs to be done.

---------
This is the current status of my Win7/Pro x64 machine.
There is an entry for IrfanView in Windows Explorer>Program Files (x86).

I can launch and run IrfanView 32bit if I double click on the file, 'i_view32.exe', in the complete list of installed files.

If I enter 'i_view32.exe' in the search box at the bottom of the Start menu the system reports 'No items match your search.'

There is no entry for IrfanView in Control Panel>Programs and Features. I cannot remove IrfanView using this tool.

I would like to remove this instance of IrfanView 4.42 x32 from my system so that I can reinstall it in a clean fashion. I know enough about 21st century Windows systems to know that just deleting the files I find in Windows Explorer will not accomplish this task. I've seen suggestions that it may make the problem worse and harder to solve.
--------------

My experience suggests to me that some fundamental entry in Win7 has been lost. It prevents Control Panel>Programs and Features from finding the uninstall file when I double click on it or enter it in the Search box at the bottom of Start. It prevents running the uninstall program if I double-click the file in Windows Explorer. At the same time, a double click of the executable for IrfanView on Windows Explorer launches the program, but trying to launch it from Start does not work.

Are there other things I could do to further troubleshoot this 'Catch22?'

Here is the contents of the i_view32.ini file.

Could anything be wrong here? I gathered and copied the file using ZTreeWin.

C:\Program Files (x86)\IrfanView\i_view32

[Others]
INI_Folder=%APPDATA%\IrfanView
[Language]
DLL=ENGLISH
Lang=English
[Toolbar]
Skin=Grosberg_24.png
Size=24

I see this reference:

INI_Folder=%APPDATA%\IrfanView

How do I check to make sure that this file exists and is where it belongs?

thanks

baumgrenze

Callender · 21 Apr 2016

RE: the i_view32.ini file.

I don't see any problem there. It just contains a few settings. However mine is different but I'm not using the same version. Recent files and saves are obscured with asterisks by me.

Code:

[Language]
DLL=ENGLISH
Lang=English
[Toolbar]
Skin=Grosberg_24.png
Size=24
Flag=1048559
[WinPosition]
xKoord=0
yKoord=0
Width=662
Height=123
Maximized=0
[Open]
OpenDir=C:\Portable Apps\SlimBrowser\SlimBrowser\html\newtab\images\
ViewMode=28747
OpenIndex=2
[Resize]
ResampleFilter=5
ResizeAspectRatio=1
UseResample=1
Sharpen=1
PercUsed=1
ResizeAutoDPI=1
DPI=72
Unit=0
FastResampleDown=1
ResampleGamma=1
[Thumbnails]
MRUD1=D:\Desktop Aug 2015\***\
MRUD2=C:\Users\Chris\Desktop\*****\
MRUD3=C:\Users\Chris\Desktop\Toolbox\
MRUD4=C:\Users\Chris\Desktop\***\
MRUD5=C:\Users\Chris\Desktop\***
MRUD6=C:\Users\Chris\Desktop\***\
MRUD7=C:\Users\Chris\Desktop\***\
MRUD8=K:\RECOVERED\
MRUD9=C:\Users\Chris\Documents\
MRUD10=N:\***\
MRUD11=N:\***\
MRUD12=N:\***\
MRUD13=C:\Users\Chris\Pictures\
MRUD14=C:\Users\Chris\Pictures\****\
MRUD15=C:\Users\Chris\Pictures\Images\
MRUD16=C:\Users\Chris\Pictures\LifeFrame\
MRUD17=C:\Users\Chris\Pictures\New Folder\
MRUD18=C:\Users\Chris\Pictures\Test\
MRUD19=C:\Users\Chris\Desktop\
MRUD20=C:\Users\Chris\Desktop\****\
MRUD21=C:\Users\Chris\Desktop\*****
MRUD22=C:\Users\Chris\Desktop\New folder\
MRUD23=C:\Users\Chris\Desktop\
MRUD24=C:\Users\Chris\Desktop\
MRUD25=C:\Users\Chris\Desktop\
MRUD26=C:\Users\Chris\Desktop\
MRUD27=C:\Users\Chris\Desktop\*****\
MRUD28=C:\Users\Chris\Desktop\*****\
MRUD29=C:\Users\Chris\Desktop\*****\
MRUD30=C:\Users\Chris\Desktop\*****\
Enlarge=0
Tooltip=1
Text=$D$F $X|$W x $H pixels|$B bpp|$S|$T|$E36867
Scroll=0
UseResample=0
PaintBorders=0
ThumbSize=1
ThumbW=50,50
BackColor=12632256
BackgroundColor=12632256
ExifThumb=1
MRUDs=30
TrueColWarning=1
FullSort=1
ShowShell=1
ESCExit=0
[JPEG]
Save Quality=100
Save Progressive=1
Save Grayscale=0
NoSampling=0
KeepExif=1
KeepXmp=1
KeepCom=1
KeepIptc=1
KeepQuality=0
ExifOrient=1
SetSize=0
FileSize=65.00
[MultiGIF]
Transparency=0
SaveInterlaced=1
UsePalette=2
SaveTransparent=1
[MRUD]
SaveDir2=
SaveDir3=
SaveDir4=
SaveDir5=
SaveDir6=
SaveDir7=
SaveDir8=
SaveDir9=
SaveDir10=
SaveDir11=
SaveDir12=
SaveDir13=
SaveDir14=
SaveDir15=
SaveDir16=
SaveDir17=
SaveDir18=
SaveDir19=
SaveDir20=
SaveDir1=C\
Dir2=C:\Users\Chris\Desktop\****\
Dir3=
Dir4=C:\Users\Chris\Desktop\
Dir5=
Dir6=
Dir7=D:\icons\****
Dir8=
Dir9=D:\My Completed Downloads\
Dir10=
Dir11=
Dir12=C:\Users\Chris\*****
Dir13=
Dir14=
Dir15=
Dir16=
Dir17=
Dir18=
Dir19=
Dir20=
Dir1=C:\Users\Chris\****
[Save]
ViewMode=28747
SaveExtension=gif
SaveDir=C:\Users\Chris\****
[Panorama]
PanoramaDir=C:\Users\Chris\Desktop\****
Direction=2
InsertName=0
Spacing=20
SpaceColor=16777215
[Others]
Test=1
PropPage=10
StartOption=0
StartFolder=
OneInstance=0
ESCThumbs=1
ESCExit=0
SaveChanges=0
Unicode=1
SaveICOTransp=0
IcoWndColor=1
[AddText]
AddText=USN Journal|    Cleaner
Orientation=1
TranspText=0
SemiTranspText=0
FontColor=16777215
TxtBgkr=0
FitColorW=1
OutlineFill=0
Outline=0
Emboss=0
Shadow=0
FontParam=-13|0|0|0|400|0|0|0|0|3|2|4|34|
Font=Arial
FontZoom=0
[Edit]
ColorDialogCustom=0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0;
CustSelX=15
CustSelY=0
CustSelW=261.00
CustSelH=391.00
CustUnit=1
CustRatio=10
CustRatioEdit=1.0000
[Paint]
ACUP61
arrowSettings=14000000140000000001000029
bgBrush=00000000ffffff0000000000fd
bgPen=000001000a00000000000000000000000b
currentTool=1001
extendedHelp=1
fgBrush=000000005555550000000000ff
fgPen=000001000a00000000000000000000000b
fillFlag=0
ITFontEffects=1
ITFontName=Arial
ITFontSize=12
ITParaAlign=1
ITTextRenderingMode=4
MUItem0_DefaultUnit=1
MUItem1_DefaultUnit=2
MUItem2_DefaultUnit=3
MUItem3_BaseUnit=1
MUItem3_Coefficient=0.0393701
MUItem3_Name=millimeter
MUItem3_Symbol=mm
TBMagnLimit=16
TBMagnOffset=0
TBMagnState=NotMagnetized
TBXPos=1307
TBYPos=66
threshold=30
[RecentFiles]
File0=C:\Portable Apps\SlimBrower\*****
File1=C:\Users\Chris\Desktop\****
File2=C:\Users\Chris\Desktop\****
File3=C:\Users\Chris\Desktop\****
File4=C:\Users\Chris\Desktop\****
File5=C:\Users\Chris\Desktop\****
File6=C:\Users\Chris\Desktop\****
File7=C:\Users\Chris\Documents\****
File8=C:\Users\Chris\Desktop\***
File9=C:\Users\Chris\Desktop\***
File10=C:\Users\Chris\Desktop\******
File11=C:\Users\Chris\Desktop\*****
File12=C:\Users\Chris\Desktop\******
File13=C:\Users\Chris\Desktop\Volume.gif
File14=C:\Users\Chris\Desktop\****
[Effects]
RotateDegrees=13.00
RotateColor=0
RotateOldCanvas=0
RotateOldImage=0
TilesMethod=0
TilesX=2
TilesY=3
TilesW=2000.00
TilesH=1500.00
TilesUnits=0
TilesDPI=72
TilesOrient=1
CanvMethod=0
CanvL=8
CanvR=8
CanvT=8
CanvB=8
CanvInside=1
CanvW=1920
CanvH=1080
CanvCorner=4
CanvColor=4210816
JPGTrans=2
JPGTransExifDate=1
JPGTransDate=0
JPGTransOpt=1
JPGTransPerfect=0
JPGTransExifThumb=0
JPGTransDPI=0
JPGTransDPIValX=0
JPGTransDPIValY=0
JPGTransJFIF=1
JPGTransMarker=0
JPGTransMarkerC=1
JPGTransMarkerE=1
JPGTransMarkerI=1
JPGTransMarkerA=1
ColorDialogCustom=0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0;
ReplaceColorOld=14737407
ReplaceColorNew=5197823
ReplaceColorTol=0
[Viewing]
FullScreen=0
ShowMultipageDlg=1
[RAW]
RWidth=100
RHeight=100
ROffset=0
RBpp=24
RBpp24=0
RBpp16=0
RRGBOrder=0
RPlanar=0
RVertFlip=0
RGray=0
Packed10=0
Packed12=0
Bayer=0
BayerMode=0
[Batch]
OutputPath=C:\Users\Chris\Desktop\TEST\
SaveExtension=jpg
OpenDir=C:\Users\Chris\Desktop*****
UseAdvanced=1
ViewMode=28747
Work=0
RenamePattern0=image###
OpenIndex=1
AdvCrop=0
AdvCropX=0
AdvCropY=0
AdvCropW=0
AdvCropH=0
AdvCropC=0
AdvResize=1
AdvResizeOpt=0
AdvResizeW=0.00
AdvResizeH=0.00
AdvResizeL=0.00
AdvResizeS=0.00
AdvResizeMP=0.00
AdvResample=1
AdvResizePerc=1
AdvResizePercW=95.00
AdvResizePercH=95.00
AdvDPI=0
AdvResizeUnit=0
AdvResizeRatio=1
AdvNoEnlarge=0
AdvNoShrink=0
AdvResizeOnDpi=0
AdvCanvas=0
AdvAddText=0
AdvWatermark=0
AdvReplaceColor=0
AdvUseBPP=0
AdvBPP=0
AdvUseFSDither=1
AdvDecrQuality=0
AdvAutoRGB=0
AdvHFlip=0
AdvVFlip=0
AdvRLeft=0
AdvRRight=0
AdvGray=0
AdvInvert=0
AdvSharpen=0
AdvGamma=0
AdvContrast=0
AdvBrightness=0
AdvSaturation=0
AdvColR=0
AdvColG=0
AdvColB=0
AdvSharpenVal=5
AdvGammaVal=0.00
AdvContrastVal=0
AdvBrightnessVal=0
AdvSaturationVal=0
AdvColRVal=0
AdvColGVal=0
AdvColBVal=0
AdvDelOrg=1
AdvOverwrite=1
AdvSubdirs=0
AdvSaveOldDate=0
AdvAllPages=1
UseAdvOptionsOrder=0
AdvFineR=0
AdvFineRVal=0.00
AdvBlur=0
AdvBlurVal=1
AdvMedian=0
AdvMedianVal=3
AdvRbg=0
AdvBgr=0
AdvBrg=0
AdvGrb=0
AdvGbr=0
AdvAutoCrop=0
Preview=0
[BatchText]
AddText=$D:$F
Orientation=0
TranspText=0
SemiTranspText=0
FontColor=255
TxtBgkr=16777215
FitColorW=1
OutlineFill=0
Outline=0
Emboss=0
Shadow=0
FontParam=-16|0|0|0|700|0|0|0|0|1|2|0|49|
Font=Courier
TextCoord=0;0;1000;50;
Corner=2
[PNM]
SaveAscii=0
[PNG]
SavePNGTransp=0
SavePNGAlpha=0
PngWndColor=1
PngOut=0
CompressionLevel=9
[Slideshow]
OpenDir=C:\Users\Chris\Music\*****
ViewMode=28747
StartIndex=0
AutoDelay=5.000
RandomDelay=5.000
SuppressErrors=1
SaveIndex=0
Loop=0
ShowFilename=1
LoopAudio=1
HideCursor=0
Advancement=1
PlayInWindow=0
WindowX=0
WindowY=0
WindowW=800
WindowH=600
Center=1
StopAndClose=0
Text=$D$F $X
OpenIndex=36
EXESCRFolder=C:\Users\Chris\Desktop\
EXESCRFile=MySlideshow
SaveAsSCR=0
[BatchScaning]
SaveImage=1
CloseTwain=1
SaveDir=C:\Users\Chris\Desktop\****\
BatchScanExtension=jpg
SaveName=ScanImage
StartingIndex=1
Increment=1
Digits=2
Multipage=0
SkipExisting=1
SaveIndex=1
[FilterFiles]
Folder=C:\Users\Chris\Desktop\****\
SortOrder=1
AutoSort=1
Files=*.*
Subfolders=1
UseDate=0
Date1=
Text=flowers
Iptc=1
Exif=1
Comment=1
SelOnly=0
[ContactSheet]
FontColor=65280
FontParam=-13|0|0|0|400|0|0|0|0|1|2|4|49|
Font=Courier
BackColor=16777215
Width=1024.00
Height=768.00
Units=0
DPI=72
Orient=1
Columns=5
Rows=5
HMargin=30
VMargin=30
HSpacing=30
VSpacing=30
Enlarge=0
Output=2
SaveFolder=C:\Users\Chris\Desktop\
SaveExt=jpg
FileNames=1
FileText=$F
HeadText=
FootText=$M
[IPTC]
JPGComKeepOrgDate=1
JPGComClearSpaces=0
JPGComAppend=0
ComUnicodeSet=1
ComUnicodeGet=1
BatchMode=1
KeepOrgDate=1
UnicodeSet=1
UnicodeGet=1
ReplaceEmpty=1
SkipEmpty=0
Append=0
SaveTab=0
[EXIF]
xPos=488
yPos=85

EDIT: You find the file by copying and pasting the following into Explorer address bar or Start> Run Dialog box:

%Userprofile%\Appdata\Roaming\IrfanView

or

%APPDATA%\IrfanView

Open the file with your text editor.

torchwood · 21 Apr 2016

It might not unistall, if you have not unregistered it.

Roy

Remove Program - Not In Programs and Features (Add/Remove Program)

Remove Program - Not In Programs and Features (Add/Remove Program)

An Afterthought