Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Pinnacle Studio 12 stalls during install, no error given

01 May 2016   #1

Windows 7 Ultimate x64
Pinnacle Studio 12 stalls during install, no error given

I've been running this program for years on this computer. But I had a mainboard crash and had to upgrade. So, just like it says, I can get the program installing all the way through. Progress goes all the way to the end and then starts over and stalls. It says that it's still running, no errors post, and I can't determine where it hangs. If I try to cancel out of it and start over, it gives a dialog box saying that there is another application installing. The only way to get out of this, is to reboot the computer. Upon reboot and trying to reinstall again, it informs me that the install was suspended and I can't get it to start again. It doens't appear in the software and programs list. The application icon that was on the desktop is gone after reboot, and the only way to get it to reset is by running the Pinnacle DVC100 driver installer. This sees the suspension and gives you the option to cancel it. That's only way I can start over.

I've tried using admin privileges; I've tried admin plus using compatibility mode for Vista. I even got desperate and tried safe mode. All of which yielded the same result. Never any errors, and I've even let the installer sit there overnight, with no sign of progress.

After running the installer and it sitting there, it gives random peaks of CPU working at 100% for a while, then switches cores.

I don't know anyway else to monitor where it's at in the install process to see what is hanging. I know this is an old program, but I'm trying to save it because it's still the easiest way to capture VHS footage into digital format.

My System SpecsSystem Spec
01 May 2016   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

Try compatibility mode for Windows XP and follow the instructions here:

Pinnacle:Uninstall or Reinstall Instructions for Studio 12 - Pinnacle Knowledgebase
My System SpecsSystem Spec
01 May 2016   #3

Windows 7 Ultimate x64

Unfortunately, it did the exact same thing. I'm thinking I might try running a VM and see what happens with the install. It's like it gets all the way through and the very last thing just stops. For a brief second a command window pops up and then closes down and disappears before it resets the progress bar and then just sits there.
My System SpecsSystem Spec

04 May 2016   #4

Windows 7 Ultimate x64

I tried another install today when I realized that Windows was recognizing my second onboard GPU(the server extension) as an actual monitor and was trying to extend the desktop to it. So, I disabled that and made sure I set it to show desktop only on the correct monitor. The install still ended up the same.

Any other thoughts?
My System SpecsSystem Spec
04 May 2016   #5

Windows 7 pro 64-bit sp 1

It sounds like it isn't compatible with 7. I suggest that you try their forum and see if there is a work around.
My System SpecsSystem Spec
06 May 2016   #6

Windows 7 64 bit Professional

Is this an upgrade version of Studio 12? If it is, it is looking for a previous installed version of Studio before it will successfully install.
My System SpecsSystem Spec

 Pinnacle Studio 12 stalls during install, no error given

Thread Tools

Similar help and support threads
Thread Forum
BSOD Pinnacle Studio 16
Hi, I installed Pinnacle Studio 9, but the PCI board to capture video did not work. So, I upgraded to Studio 16, and my PCI was recognized by my pc. But, when I try to capture some video, my windows crash. I tried many times, but it was not succesfull. Is there a way to fix that? Thanks
BSOD Help and Support
pinnacle studio version 9
I recently installed a new motherboard in a friends computer and then installed windows 7. Everything runs ok but he's now tried to install Pinnacle Studios version 9 but it keeps tellin him he needs to be signed in as the administrator, which he is as he's the sole user. Even verified that he's...
pinnacle studio 14 HD help??
hi guys i have just learned to use pinnacle studio 14 is there a way to watermark videos? i have not found a way. any one know how to?
Music, Pictures & Video
Pinnacle Studio 12
Hi everyone. I've been happy with Windows 7 (Home Premium) so far. Except, I have run into a problem when trying to install Pinnacle Studio 12 and the "Dazzle" video capture device (model DVC100) that comes bundled in the "Dazzle Video Creator Plus" package from Pinnacle Systems. When...
Can't install Pinnacle Studio 12, error code 1335
hi, I need help installing Pinnacle Studio 12, i tried their tech support, but it was awful. about halfway through the actual installation, i get error code 1335, "The cabinet file '' is corrupt and cannot be used. I've tried copying the disk to the hard drive and running the...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:53.
Twitter Facebook Google+