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Windows 7: Cannot Uninstall A Software Item .

08 Dec 2016   #11
Willyoy

Windows 7 Home premium
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
When you attempt to uninstall it via Control Panel, Programs & Features, do you get any message saying you can't uninstall it & a reason why not.

Are you the Administrator of the computer, or are you logged on only as a User?. If you are only a User then you probably don't have software removal rights.

I can understand your anger & frustration with Sony, but it's unlikely Sony are the problem here & it's more likely something related to your computer.
I am the admin and only user .
As mentioned before it says "The feature you are trying to use is a resource that is unavailable " "Put the right path in the box below ".

How am I supposed to know what the right path is when they won't give it to me ? ? ?

Looks like I am going to have to give up on this one .


My System SpecsSystem Spec
.
08 Dec 2016   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

FYI: The uninstall path is

MsiExec.exe /X{E03CD71A-F595-49DF-9ADC-0CFC93B1B211}

Copy and paste into Start > Run dialog box.

Here is their repair tool if you care to run it. It might get the program fixed enough to uninstall it.
PMH_Repair_EN.zip
I actually installed this software to see if I could figure out how to uninstall it manually. It created so many entries that I gave up and removed it via my "monitored install" utility.


My System SpecsSystem Spec
08 Dec 2016   #13
Willyoy

Windows 7 Home premium
 
 

Quote   Quote: Originally Posted by Callender View Post
FYI: The uninstall path is

MsiExec.exe /X{E03CD71A-F595-49DF-9ADC-0CFC93B1B211}

Copy and paste into Start > Run dialog box.

Here is their repair tool if you care to run it. It might get the program fixed enough to uninstall it.
Attachment 394301
I actually installed this software to see if I could figure out how to uninstall it manually. It created so many entries that I gave up and removed it via my "monitored install" utility.
When I saw your message I thought I might finally be able to fix this but it was not to be . I do appreciate your efforts though . .
All I am getting is "the action is only valid for products that are currently installed
" Or "Did not match any documents .

Sony is forever getting me more discouraged with their products and I am certainly not alone . The internet is full of others that have the same problem as me with trying to go get things installed when they do so called updates .
My System SpecsSystem Spec
.

09 Dec 2016   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay well if you like run a scan with UVK and upload the results. It's up to you if you want to use this software. It might help if we could see your "uninstall list" plus some other stuff.

UVK - Ultra Virus Killer

Ignore the license message. It's free to download and use.

Right click desktop shortcut and choose "run as administrator"

On Welcome Screen choose "Scan and create log"

Use the following settings.
Cannot Uninstall  A Software  Item  .-uvk-scan.jpg
Choose "None" to clear all checked items then make your choices as shon in the screenshot. Upload the text file that is produced.


My System SpecsSystem Spec
09 Dec 2016   #15
Willyoy

Windows 7 Home premium
 
 

Quote   Quote: Originally Posted by Callender View Post
Okay well if you like run a scan with UVK and upload the results. It's up to you if you want to use this software. It might help if we could see your "uninstall list" plus some other stuff.

UVK - Ultra Virus Killer

Ignore the license message. It's free to download and use.

Right click desktop shortcut and choose "run as administrator"

On Welcome Screen choose "Scan and create log"

Use the following settings.
Attachment 394323
Choose "None" to clear all checked items then make your choices as shon in the screenshot. Upload the text file that is produced.
When I right click and save to desktop I get this and none of the buttons work on it from there.

My System SpecsSystem Spec
09 Dec 2016   #16
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've no idea why. What do you mean by right click and save to desktop?

The usual steps are:

Download installer and save it somewhere. Double click installer. Once installed right click UVK desktop icon and choose "run as administrator"

Or if that doesn't work just try double clicking UVK desktop icon to run it.
My System SpecsSystem Spec
10 Dec 2016   #17
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just in case I didn't understand correctly. Choosing the path where to save the scan log needs to be set before running a scan.
Cannot Uninstall  A Software  Item  .-uvk-path-report.jpg
If you still get problems perhaps try the portable version of UVK that you can download from the website and save the file to a flash drive and run it from there.


My System SpecsSystem Spec
Reply

 Cannot Uninstall A Software Item .




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