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Windows 7: Cannot Uninstall A Software Item .

07 Dec 2016   #1
Willyoy

Windows 7 Home premium
 
 
Cannot Uninstall A Software Item .

I want to uninstal PlayMemeories Home in order to put in their newest version. It will not uninstall . Their help site suggests things I don't understand so wondering if there is a simple way around getting it uninstalled, .


My System SpecsSystem Spec
.
07 Dec 2016   #2
Megahertz07

Windows 7 HP 64
 
 

How did you try to uninstall? By Control panel ?
go to where the program is installed (C:\Program Files (x86) or C:\Program Files) and look for a unixxxx.exe. that is the uninstall.
If it doesn't work reinstall the program and then uninstall by Control panel.
My System SpecsSystem Spec
07 Dec 2016   #3
Willyoy

Windows 7 Home premium
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
How did you try to uninstall? By Control panel ?
go to where the program is installed (C:\Program Files (x86) or C:\Program Files) and look for a unixxxx.exe. that is the uninstall.
If it doesn't work reinstall the program and then uninstall by Control panel.
Thanks .
I was trying to uninstall via control panel . It will not allow me to install the new one until the old one is uninstalled .
Sorry I don't understand your advice on how to get it uninstalled. Sounds like something beyond my computing skills .
I don't know how to get into C program files that you suggest .


EDIT

I got into C programs (X86) but there is no mention of it in there .
When I try to uninstall via control panel it says it is trying to use a network that is unavailable .
My System SpecsSystem Spec
.

07 Dec 2016   #4
indianacarnie

 

Welcome to the forums Willyoy!

Have you tried using Revo Uninstaller? Its free and works much better than Windows built in uninstaller. You could also try looking for a solution on Sony's site. Here's one I found ..... have you tried it?

Solved: Re: Uninstall playmemories home - Sony
My System SpecsSystem Spec
07 Dec 2016   #5
Willyoy

Windows 7 Home premium
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Welcome to the forums Willyoy!

Have you tried using Revo Uninstaller? Its free and works much better than Windows built in uninstaller. You could also try looking for a solution on Sony's site. Here's one I found ..... have you tried it?

Solved: Re: Uninstall playmemories home - Sony
Thanks for your efforts to help. I have tried for many months to uninstall it . I don't know what they mean by

For example you can check in the processes tab for the "PMB Voulme Watcher" and terminate this tool which is installed by Picture Motion Browser / Play Memories.
My System SpecsSystem Spec
07 Dec 2016   #6
Willyoy

Windows 7 Home premium
 
 

Quote   Quote: Originally Posted by Willyoy View Post
Quote   Quote: Originally Posted by indianacarnie View Post
Welcome to the forums Willyoy!

Have you tried using Revo Uninstaller? Its free and works much better than Windows built in uninstaller. You could also try looking for a solution on Sony's site. Here's one I found ..... have you tried it?

Solved: Re: Uninstall playmemories home - Sony
Thanks for your efforts to help. I have tried for many months to uninstall it . I don't know what they mean by

For example you can check in the processes tab for the "PMB Voulme Watcher" and terminate this tool which is installed by Picture Motion Browser / Play Memories.
OK , I got into task manager and carefully went down the long list and PMB Volume Watcher is not in there .
It is a shame Sony makes things so difficult . I loved that program but when they updated it I could no longer use it without uninstalling the old one . I have one of their camcorders and that software used to work so nicely with it .
My System SpecsSystem Spec
07 Dec 2016   #7
Willyoy

Windows 7 Home premium
 
 

I have now found a long list under uninstall memorieshome-Sony_files .
Don't know what to do in there because there are so many but right at the bottom is a large 2174 KB one called Sony coreskin7264debc.
Should I go ahead and right click and delete that one ?
I sure don't want to do something wrong and mess up my PC .

My System SpecsSystem Spec
07 Dec 2016   #8
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Willyoy. Don't go randomly deleting files, unless you know exactly what they are needed for.

To uninstall Play Memories Home read through & follow the directions from the Sony website. Please note that Play Memories must not be running, otherwise it will not uninstall.

SONY EU | Support - How do I uninstall PlayMemories Home?
My System SpecsSystem Spec
08 Dec 2016   #9
Willyoy

Windows 7 Home premium
 
 

Thanks to all who offered help on this .
There is nothing on the Sony Support site that helps at all to solve the problem .

I will be sure to never buy another Sony product and put out the alert to anyone else contemplating purchasing anything with the Sony name on it . No company should put their customers through weeks of unsuccessfully uninstalling their program simply because they updated to a newer version .
My System SpecsSystem Spec
08 Dec 2016   #10
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

When you attempt to uninstall it via Control Panel, Programs & Features, do you get any message saying you can't uninstall it & a reason why not.

Are you the Administrator of the computer, or are you logged on only as a User?. If you are only a User then you probably don't have software removal rights.

I can understand your anger & frustration with Sony, but it's unlikely Sony are the problem here & it's more likely something related to your computer.
My System SpecsSystem Spec
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 Cannot Uninstall A Software Item .




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