Failed Installation of Internet Explorer 11 on Windows 7 Pro


  1. XIRGO
    Posts : 3
    Windows 7
       New #1

    Failed Installation of Internet Explorer 11 on Windows 7 Pro


    Hey everything,

    Although i've been a lurker on these forums for quite some time, this will be the first post that I make here.

    I recently purchased two computers which were given me issues with a windows update. After searching the interwebs I came across and article with a solution which required to first uninstall internet explorer 11.

    I followed this link to complete this Internet Explorer 11 - Uninstall in Windows 7

    More precisely option 2 via elevated command prompt.

    Since then I've been attempting to reinstall Internet Explorer 11 and every time the installation gets almost completed it will fail. Now since I don't have any Internet Explorer's installed I am unable to even view the event logs to gather more information.

    These are some things that I've done so far

    1. Ran windows updates in hopes that I would find Internet Explorer 11 to install
    2. In programs and features I attempted to Turn on Internet Explorer 8 however this does nothing. If I select it and unselect it I get prompted that the computer will apply some changes which it then spends about 5-6 minutes doing at which point it will ask for a reboot. Once rebooted im still left with nothing.
    3. I attempted to install the offline version of Internet Explorer 11 downloaded from the microsoft website, I've even tried with the /update-no option and It will still fail.
    4. I've downloaded numerous tools from Microsoft to see if they could "fix" the issue with fail every time.
    5. Ive deleted the SoftwareDistrubition folder in the C:/Winows/x directory

    It's been almost 4-5 days that I've been trying everything I could think of short from reinstalling the OS with everything leading to failure.

    I'm hoping some of the great minds here could weigh in with some other things that I may be able to try in order to fix this issue

    If anyone could think of anything please let me know!
      My Computer
    Quote Quote

  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #2

    Hi Xirgo,
    if you have the >>correct set of << discs, PRO and ???, you could try a repair install,
    NO loss of personal data.
    Repair Install

    If not please run this tool on BOTH systems, copy paste the results,
    if the results come back good, i'l post link(s) for them
    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
      My Computer
    Quote Quote

  4. XIRGO
    Posts : 3
    Windows 7
    Thread Starter
       New #3

    Hi torchwood,

    AS per requested please see below.

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D9EB1F4E-421E-432A-8412-C1E25E41BFDE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D9EB1F4E-421E-432A-8412-C1E25E41BFDE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1559181847-3620237062-1175215489</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteDesk 800 G1 SFF</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>L01 v02.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20161004000000.000000+000</Date></BIOS><HWID>979D3607018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-0552016
Installation ID: 017440721454889603053925079185011506819662831916539652
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 13/12/2016 5:27:55 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:7:2016 18:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GGWUXB1Gqtw0GA30jxOoMj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-BPC
  FACP			HPQOEM		SLIC-BPC
  HPET			HPQOEM		SLIC-BPC
  MCFG			HPQOEM		SLIC-BPC
  FPDT			HPQOEM		SLIC-BPC
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SLIC			HPQOEM		SLIC-BPC
  MSDM			HPQOEM		SLIC-BPC
  ASF!			INTEL 		 HCG
  TCPA			APTIO4		NAPAASF

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {855BDAD3-8766-4B81-811F-692F035B79A3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{855BDAD3-8766-4B81-811F-692F035B79A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3106264638-4217335103-1366518065</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteDesk 800 G1 SFF</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>L01 v02.70</Version><SMBIOSVersion major="2" minor="7"/><Date>20161004000000.000000+000</Date></BIOS><HWID>97153207018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-0552016
Installation ID: 004646649965696083474205487780307105072002091213685101
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 13/12/2016 5:30:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:5:2016 18:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GGSSXB1Gqtw4WA30jxGGMj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-BPC
  FACP			HPQOEM		SLIC-BPC
  HPET			HPQOEM		SLIC-BPC
  MCFG			HPQOEM		SLIC-BPC
  FPDT			HPQOEM		SLIC-BPC
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SLIC			HPQOEM		SLIC-BPC
  MSDM			HPQOEM		SLIC-BPC
  ASF!			INTEL 		 HCG
  TCPA			APTIO4		NAPAASF
      My Computer
    Quote Quote

  6. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #4

    Hi Xirgo,
    They look fine
    follow the link
    https://software-download.microsoft....76b316b1980cfb

    W7 Pro SP1 64bit en-us

    You can use it to repair, or clean install, after burning to CD.

    NOTE
    This link is only valid for 24Hrs from now 23.57 BST 13 Dec

    Roy
      My Computer
    Quote Quote

  7. XIRGO
    Posts : 3
    Windows 7
    Thread Starter
       New #5

    Much Appreciated!

    Thank you
      My Computer
    Quote Quote

 

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