I have a new HP Photosmart C5550 AIO printer that works great in Vista x64, but the drivers/software will not install in Windows 7 x64 build 7000. The software immediately comes up and says the OS is not recognized.
Ok, now this is strange. I had already tried the compatibility mode for Vista and XP SP2 and got the same error. I got up this morning and tried Vista again and the dang this is working. Go Figure?
UPDATE: well, spoke to soon. I got almost finished installing the software and then I got this error:
-error -wStub 721298
Fatal Error during installation.
On the HP screen it is showing that it is at step 4 of 4 - configuring your product. But the good news is the printer does work and print. Must have just been some of the bloatware that screwed up.
Last edited by darkcyber; 16 Feb 2009 at 09:11.
Very strange, but I am glad you got it sorted, was there anything else that you installed yesterday before you tried that install, maybe it just need a restart because of something else unrelated.
Nope, nothing else. The HP Printer was the last thing I was working on last night. I still didn't get some of the stuff installed, like when I print it cannot tell me the ink levels in the cartridges, but eveything else seems to be working.
I can live with it, maybe I can get longer life out of my ink cartridges
The x86 W7 version has a driver for that printer. Did you check the x64 version for one?
In my case of an HP Color Laserjet 4500, the W7 print drivers worked better than the Universal ones from HP. But I found that isn't always the case, because when I tried to install the x64 Deskjet 820Cse W7 drives in my x64 install, it locked up my system and kept the Print Spooler from starting.
Saltgrass,
Well, I didn't know W7 had drivers for my printer built in, because when I installed Windows 7 I had my HP C5550 hooked up to the pc and it never said it was installing the drivers or anything like that. I could have, but I really did not even check it. I tried to install the HP software because it has the program in there that allows me to print onto my cd & dvd discs. Don't know if the W7 drivers would have done that.
I got everything working, but everytime I boot up my pc I keep getting that HP popup box showing 96% complete and then another popup about a fatal error. I haven't figured out which part of the HP software is causing or doing that
Here is the error message popup I keep getting:
Last edited by darkcyber; 24 Feb 2009 at 11:00. Reason: Added image
If you are just trying to get the Lightscribe software to work, there are alternatives.
My DVD drive came with Nero Lite which has a labeling program. I never tried to install it, but it would probably work.
Check this thread about downloading the software directly.
Installing LightScribe support
Search this forum for other Lightscribe threads. Search the internet for it also. The installer checks the Operating System version, so since W7 has a higher number, it doesn't want to install. That may be what is happening with your 98% situation.
Well, I was actually just trying to get the printing on my C5550 to work printing onto the dvd/cd discs.
I have everything working fine, just when I first boot up or come out of sleep mode I keep getting that 96% HP popup and then that error while configuring hardware.
I do have a new lightscribe drive, I just may put it in there and play with it some.
I have noticed everytime I plug/unplug any usb device (mainly my flash drives) I get that crazy HP screen saying step 4 or 4 - configuring your product, then the fatal error during installation popup So, it leaves me to believe it is something to do with the USB.
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