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Windows 7: Error : Access denied

16 May 2017   #1

Windows 10 64bits
Error : Access denied

I installed a program to test with some class mates. but after a while. I couldn't remove it because when you wanted to remove it via control pannel > Programs it will ask for a code/password to remove and it is one that I dont know.
So I decided to run msconfig to turn off the service on boot. but when I apply it they will turn on automatically.

I can't turn it off via services.msc. So i found a program procces hacker with that program I was able to remove them. But 1 off them I couldn't remove.
On the screenshot you can see which file. So it is a dll file that I want te remove.
But that program got subfolders to. But I can't remove them it will give me the error access denied
By right clicking on the folder changing owner ship will give the error access denied to.

I also turned on windows build-in administrator account. So I tryed this :
rd /s /q C:\ProgramData\Sophos
takeown /f C:\ProgramData\Sophos

and I also tryed more cmds. But all off them said : Error access denied.

Can someone help me out ?
btw sorry for my bad english forgive me

My System SpecsSystem Spec
16 May 2017   #2

win 8 32 bit

It seems to be in use as it's set to run at start you need to stop it running to delete it there are instructions and tools on makers website
My System SpecsSystem Spec
16 May 2017   #3

Windows 7 Professional 64-bit

After checking services and msconfig, and turning off any found services or startups related to this item, Safe Mode boot, I think you can still use your admin acct -- delete the pesky file. Let us know what happens :)
My System SpecsSystem Spec


 Error : Access denied

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