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Windows 7: Installing WonderShare RegCreateKeyEx failed; Code 5

11 Jul 2017   #1
Gwen

windows 7 64 bit home premium sp1
 
 
Installing WonderShare RegCreateKeyEx failed; Code 5

Annoyed with realplayer, which I use primarily for downloading and converting Youtube videos, I decided to look for an alternative and stumbled across WonderShare Video Converter. I get all the way to the end of the installation when this error message pops up:

Quote:
Error Creating Registry Key:
HKEY_CURRENT_USER/Software/Microsoft/Windows/CurrentVersion/Ext/Settings/

RegCreateKeyEx failed; Code 5
Access is denied.

Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.
I've tried:
1. Running it as administrator
2. Running it in Safe Mode
3. Checking the quoted reg file's permissions (Which already was checked for Full Access)
4. Temporarily disabling both my Firewall and Antivirus
5. Running System File Checker
6. Running Check Disk

I'm at a loss. I can still install the program by pressing Ignore but I'm unable to download videos or update the program. Kinda defeats the purpose of downloading it if I can only use 1/2 of the program so any help on fixing this issue would be greatly appreciated.


My System SpecsSystem Spec
.
12 Jul 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Gwen,

Got same OS as you, interestingly seems that Wondershare wants to create a registry entry there.
NOT saying im right BUT it would explain Access denied
to me its putting it in the wrong place, i would expect this reg entry
HKEY_CURRENT_USER/Software/Wondershare/------

Maybe another user could confirm.

Where did you download it from???

Roy
My System SpecsSystem Spec
12 Jul 2017   #3
Gwen

windows 7 64 bit home premium sp1
 
 

Quote   Quote: Originally Posted by torchwood View Post
interestingly seems that Wondershare wants to create a registry entry there.
NOT saying im right BUT it would explain Access denied
to me its putting it in the wrong place, i would expect this reg entry
HKEY_CURRENT_USER/Software/Wondershare/------
Hm. You have a good point. I never really looked at where it was trying to create the file, or rather didn't think anything of it. That reg location would be for my OS wouldn't it?

Quote   Quote: Originally Posted by torchwood View Post
Where did you download it from???
I downloaded it from their official website.
My System SpecsSystem Spec
.

12 Jul 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Gwen,

Yes that is the same reg location as mine.

Been looking at some background on Wondershare, suggest you do to.

Lots of people run VLC

Roy
My System SpecsSystem Spec
12 Jul 2017   #5
Gwen

windows 7 64 bit home premium sp1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Been looking at some background on Wondershare, suggust you do to.
I did an initial search when i was pondering trying it; it had good ratings. I'm running the free version. I'm noticing the PAID version seems to be marked as trouble.

Quote   Quote: Originally Posted by torchwood View Post
Lots of people run VLC
I thought VLC was only a media player like WMP. If it's a downloader and converter as well i'll give it a shot.
My System SpecsSystem Spec
Reply

 Installing WonderShare RegCreateKeyEx failed; Code 5




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