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Windows 7: Pictures won't open with photo viewer/videos crash programs

26 Oct 2017   #1

7 Pro x64
Pictures won't open with photo viewer/videos crash programs

So, this is an interesting issue that I haven't seen before. I put a fresh install of Windows 7 SP1 on my Laptop (HP dv7-6b57nr) about a month ago. Haven't installed many programs, just office and some utilities. The first time I tried to open a JPEG, windows photo viewer wouldn't open. It seems to start to launch but nothing happens. I installed IrfanView and that works to view images but I tried opening a video and it crashed.

I figured maybe the file type was the issue (.mov) so I downloaded a .wmv sample and it still crashed. I also tested WMP and VLC and both crashed with both files.

Ran sfc /scannow and it found some errors but when I try to open the log file it said access is denied...

Anybody have an idea what's going on? I assume these issues are related.

Just ran sfc in safe mode and it said that it fixed some files but the issue is still there.

My System SpecsSystem Spec
27 Oct 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Ryan,

please run KB947821.

post the logs from here

C >> Windows >> logs >> CBS at top) & SURT

My System SpecsSystem Spec

 Pictures won't open with photo viewer/videos crash programs

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