Pictures won't open with photo viewer/videos crash programs


  1. ryanhe
    Posts : 1
    7 Pro x64
       New #1

    Pictures won't open with photo viewer/videos crash programs


    So, this is an interesting issue that I haven't seen before. I put a fresh install of Windows 7 SP1 on my Laptop (HP dv7-6b57nr) about a month ago. Haven't installed many programs, just office and some utilities. The first time I tried to open a JPEG, windows photo viewer wouldn't open. It seems to start to launch but nothing happens. I installed IrfanView and that works to view images but I tried opening a video and it crashed.

    I figured maybe the file type was the issue (.mov) so I downloaded a .wmv sample and it still crashed. I also tested WMP and VLC and both crashed with both files.

    Ran sfc /scannow and it found some errors but when I try to open the log file it said access is denied...

    Anybody have an idea what's going on? I assume these issues are related.

    Just ran sfc in safe mode and it said that it fixed some files but the issue is still there.
      My Computer
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  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #2

    Hi Ryan,

    please run KB947821.

    post the logs from here

    C >> Windows >> logs >> CBS ....cbs(text at top) & SURT

    Roy
      My Computer
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