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Windows 7: Microsoft Office 2013 setup keeps saying error 1402: setup cannot open

23 Feb 2018   #1
gtrainer

Windows 7 Professional, 32-bit
 
 
Microsoft Office 2013 setup keeps saying error 1402: setup cannot open

I need some assistance on how best to handle this error message. I had to reinstall Windows 10 but left the files during the re-install. I reloaded all my software. I loaded both Office 2010 and 2013. Seemed to work fine initially. Now when ever I start any Office 2013 application, I get the following error message.....(


Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_RESTRICT_FILEDOWNLOAD. Verify that you have sufficient permissions to access the registry or contact Microsoft.........etc.


I tried to go into the registry to see if I could right click and allow for permissions however when I get to FeatureControl folder, I cannot see "FEATURE_RESTRICT_FILEDOWNLOAD" which could be hidden. I can right click and choose Permissions but not quite sure how to proceed.


Can somebody assist and tell me exactly what to try here as I don't want to mess around with the registry without knowing step by step what to do.


My System SpecsSystem Spec
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23 Feb 2018   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

I would uninstall both Office 2010 and Office 2013. Then reboot. Then install Office 2010 first, then Office 2013 second.

And don't do anything in the Registry.
My System SpecsSystem Spec
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 Microsoft Office 2013 setup keeps saying error 1402: setup cannot open




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