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#11
I can't continue trying to help this person remotely because of unreliable internet.
If i can't get someone with hands-on access to her PC and Network knowledge, I'll give up on this effort.
Here's a screen print showing the server she is connected to, and it shows "No Internet access".
I don't understand how i could connect to her PC via TeamViewer if she has no Internet access.
She is in an Elderdy Folks Assisted Living facility, and the facility delivers internet to the facility residents.
imho, i don't think the person responsible for the facility network know what is going on...
I certainly don't know networking/servers, and i can't test anything hands-on for her.
Having said that, i did get a couple of successful scans usingImgBurnIrfanView.
I think that program would work well, if they can get her a reliable internet connection.
My problem is TeamViewer/Internet may stop working for her any time I'm trying to do something for her.
Thanks to everyone for help and suggestions,
David
Last edited by DavidE; 01 May 2018 at 18:54.