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Windows 7: Cant install Google Earth 'failed to authenticate'

08 Dec 2018   #1
Ukdodger

Windows 7 home
 
 
Cant install Google Earth 'failed to authenticate'

Pulling my hair out.

I installed a clean version of W7 Home on my Samsung RV510 laptop. Got all my software onto it except Google Earth which just wont run.

I had this version of GE on this laptop before reinstalling W7 and it worked perfectly. Also have it on my Desktop (also W7 Home) and that works perfectly too. Tried surfing the web for an answer but could only find references to not authenticating at the server. Whatever that may mean. Below is a pic of the response I get opening GE. Any help greatly appreciated.


https://i.imgur.com/WaIZjv4.jpg


My System SpecsSystem Spec
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08 Dec 2018   #2
wither 2

Windows 7 Pro SP1 64 bit
 
 

After you reinstalled Win 7, did you install all the updates?
My System SpecsSystem Spec
08 Dec 2018   #3
Ukdodger

Windows 7 home
 
 

Quote   Quote: Originally Posted by wither 2 View Post
After you reinstalled Win 7, did you install all the updates?

Thanks for reply. Yes all of them to date. I noticed this page under 'Help'.


https://i.imgur.com/u8KI43g.jpg


I am signed into Google accounts and I pinged the server 'kh.google.com' successfully.
My System SpecsSystem Spec
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08 Dec 2018   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You should be able to get Google Earth here. Scroll down & download the Google Earth Pro:

Earth Versions – Google Earth
My System SpecsSystem Spec
08 Dec 2018   #5
Ukdodger

Windows 7 home
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
You should be able to get Google Earth here. Scroll down & download the Google Earth Pro:

Earth Versions Google Earth

Thanks but that version doesnt install at all. Says my directx is wrong. But it isnt. I dont want that version anyway as it doesnt do things my version does.
My System SpecsSystem Spec
08 Dec 2018   #6
dg1261

Windows 7/8.1/10 multiboot
 
 

I've run into that problem recently. Your GE version is too old. It seems the GE server (that provides all the maps) has started refusing to authenticate connections from older versions.

In my case, I was holding onto a 6.x version of GE. I started getting warning popups that "this version will soon stop working", or something to that effect. I ignored the warnings because I really preferred the 6.x versions, but then one day it quit working with the "failed to authenticate" message.

Upgrading to one of the 7.x versions fixed the problem, but I miss my older version. The newer version includes trees as "3D-buildings", but they render as large, wire-frame geodesic domes that block out everything else from view, including streets and buildings. Might not be so irritating if they actually looked like trees, but they don't.

Don't know why it still works on your desktop, but I wouldn't be surprised if it stops working soon.
My System SpecsSystem Spec
08 Dec 2018   #7
Ukdodger

Windows 7 home
 
 

Quote   Quote: Originally Posted by dg1261 View Post
I've run into that problem recently. Your GE version is too old. It seems the GE server (that provides all the maps) has started refusing to authenticate connections from older versions.

In my case, I was holding onto a 6.x version of GE. I started getting warning popups that "this version will soon stop working", or something to that effect. I ignored the warnings because I really preferred the 6.x versions, but then one day it quit working with the "failed to authenticate" message.

Upgrading to one of the 7.x versions fixed the problem, but I miss my older version. The newer version includes trees as "3D-buildings", but they render as large, wire-frame geodesic domes that block out everything else from view, including streets and buildings. Might not be so irritating if they actually looked like trees, but they don't.

Don't know why it still works on your desktop, but I wouldn't be surprised if it stops working soon.

Yes I take your point. I read something similar elsewhere. It'll be a real pain if so. The newer versions dont have a link to Garmin mapping software that I use all the time. Currently it does work on my Desktop and I've had no popup warnings.
My System SpecsSystem Spec
09 Dec 2018   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

In the screen shot you provided of the Google Earth characteristics, it says the renderer is DirectX 8 and it's for the Vista OS. If you want to run that in Win 7, you might change the compatibility mode in the installation file properties to Vista.
My System SpecsSystem Spec
09 Dec 2018   #9
Ukdodger

Windows 7 home
 
 

Quote   Quote: Originally Posted by wither 2 View Post
In the screen shot you provided of the Google Earth characteristics, it says the renderer is DirectX 8 and it's for the Vista OS. If you want to run that in Win 7, you might change the compatibility mode in the installation file properties to Vista.

Thanks I did try that. Same result.
My System SpecsSystem Spec
09 Dec 2018   #10
wither 2

Windows 7 Pro SP1 64 bit
 
 

Is there a way to get a download of the version you're trying to install?

I installed the latest version on this Vista system (I know, I know, but I'm not on my Win 7 system right now).

If you run dxdiag.exe and look in the 64 bit side, are there any problems noted? Are all the DirectX features enabled?
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 Cant install Google Earth 'failed to authenticate'




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