Windows 7, iTunes & an iPod Touch

I cannot get iTunes to recognize my son's iPod Touch (6th Generation). The iPod touch is set up & working ok w/o no AppleID; he doesn't seem to mind, he can still get WiFi. But we are having problems w/iTunes.

His comfuser is running Windows 7 Pro x64 w/SP1 (w/o internet access) & has iTunes v12.8.0.150. When we open iTunes, we can play music & roam around o.k., but when we open any menu item (File, Edit, Song, View, Controls, Account & Help), we have to click it a 2nd time to close it so we can open the next menu item. The other problem w/the menu is that when we open Edit>Preferences, iTunes will just hang for anywhere between 1 to 2 minutes (yes, I timed it a few times) before the preferences box opens.

But the biggest problem is that once I connect his iPod Touch (6th Generation) to the comfuser, iTunes completely freezes & I have to use the Task Manager to close iTunes down.

I even tried installing QuickTime, but I get errors:
The 1st picture is running the QuickTime .exe as Administrator though the normal double-click way.
The 2nd picture is running the QuickTime.msi /passive command.
Does anyone have a clue as to what may be the problem?

Paul Black said:

Hi CJW, does this help => How to set up a silent install of QuickTime through a batch script.

Thanks for the link, but it didn't help .

townsbg said:

Your command as is would assume that quicktime is a system command. It is not. It is an application not registered in Windows so you have to include the .exe in your command.

Once extracted, it's a system command, but Windows is not recognizing that fact.

After doing some probing from time to time, I finally figured out the problem. The registry was pointing to folders & files that were just not there/spelled incorrectly. I did a complete uninstall of EVERYTHING Apple-related (using Revo Uninstaller) & rebooted. I checked the whole computer & registry just to make sure, then reinstalled the latest version of iTunes.
All seems to be working fine now; no menu glitches, no hang-ups or freezes & I was able to back-up his iPod Touch to his computer as well as sync music from his computer to his iPod Touch.