Win Install cleaner used instead of un-install - stuck

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  1. Posts : 889
    Windows 7 64 & Ubuntu 64
       #1

    Win Install cleaner used instead of un-install - stuck


    Ok I had both Adobe Acrobat & Reader on my computer & I needed to uninstall them both to just re-install acrobat.

    Instead of using the uninstall feature through control panel, I used Windows Install cleaner & it didnt remove all of the files & now the new version of acrobat wont install because the old corrupt version still has some files present.

    It still shows under control panel>uninstall a program - but when I try to uninstall it it says:

    This action is only valid for products that are currently installed.

    Any ideas on how to fully delete all files associated with Adobe Acrobat & Reader so I can do a clean install?

    I received this error message while trying to do the new install:

      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    JohnnyScience said:
    Ok I had both Adobe Acrobat & Reader on my computer & I needed to uninstall them both to just re-install acrobat.

    Instead of using the uninstall feature through control panel, I used Windows Install cleaner & it didnt remove all of the files & now the new version of acrobat wont install because the old corrupt version still has some files present.

    It still shows under control panel>uninstall a program - but when I try to uninstall it it says:

    This action is only valid for products that are currently installed.

    Any ideas on how to fully delete all files associated with Adobe Acrobat & Reader so I can do a clean install?

    I received this error message while trying to do the new install:

    Hi and welcome

    I have to ask the most obvios question. do you have a backup to restore from?

    Failing that do you have the win 7 dvd?

    Kenn J+
      My Computer


  3. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #3

    I would try first system restore to an earlier point before you tried Win Install Cleaner, so that those applications are back. Then uninstall using Windows Programs and Features uninstall.

    Might work.

    Kari
      My Computer


  4. Posts : 889
    Windows 7 64 & Ubuntu 64
    Thread Starter
       #4

    No sadly I havent been backing up my OS, just my media.

    I tried to do a system restore via control panel, but the only one that comes up was from earlier today. I guess I dont have a lot of room on my c: drive to have more than that.

    Any other options to completely uninstall acrobat/reader instead of having to reinstall windows?
      My Computer


  5. Posts : 889
    Windows 7 64 & Ubuntu 64
    Thread Starter
       #5

    what if I just uninstalled everything adobe?

    It will wipe my photoshop, but hopefully it will get rid of what it needs to I can cleanly install acrobat?

    I'm going to try that now via Windows Install Cleaner
      My Computer


  6. Posts : 222
    Windows 7 x64
       #6

    Manually remove Acrobat Professional (8.x on Windows) Manually remove Acrobat Professional (8.x on Windows)

    Manually remove Adobe Reader (8.x on Windows) Manually remove Adobe Reader (8.x on Windows)

    I usually try a google search for example "clean uninstall adobe reader".
      My Computer


  7. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #7

    I have seen similar error while installing SQL Server 2005 Express that time i gave permissions to that registry key
      My Computer


  8. Posts : 889
    Windows 7 64 & Ubuntu 64
    Thread Starter
       #8

    well using windows install cleaner to remove all adobe products didnt help. I also ran ccleaner after a restart & then restarted again and it still there

    god damn it.

    so I just have to reboot the entire system you guys think?
      My Computer


  9. Posts : 250
    Windows 7 Home Premium x64 SP1
       #9

    you may just try locate the installation folders and delete them since in one of the folders contains a file that is causing the read error for you new installation
    I know 4 of the folders ar located in Appdata, Local, Local Low, Roaming and Program Data, those files should be the 4 main locations and any others should not particularly matter and the same with the registry keys again, it shouldn't matter but i would also expect to find Adobe folders contain in program files(x86)

    Going from experience with other programs i would suspect that one those folders are removed you should be able to continue with the install

    Good luck
      My Computer


  10. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #10
      My Computer


 
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