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Windows 7: Tune-Up Utilities 2010 Key Issue

02 Dec 2009   #1
lozneo

Windows 7 Ultimate
 
 
Tune-Up Utilities 2010 Key Issue

Hi guys. I've been using the trial version of Tune-Up Utilities 2010 on my lappy, and decided I really liked it and wanted the full version. About the same time the program started spamming me with notifications telling me my trial version was about to run out. I went and got a key for it, and the next time a notification came up - telling me to "Click here for more information" - I clicked on it, hoping to find a window or something where I could enter my key. No luck. There wasn't even any information, it just opened the Start Center as normal (not helpful). I searched through every part of the program I could think of, trawled through the help, and even did some Googling to see if anyone else had any ideas. No luck again. So I come to you, hoping maybe you might be able to help me with my problem. Does anyone at all have any idea how I might be able to enter my key?

Things that won't help me:
1. Telling me to reinstall the program - I already tried that, and the installer didn't give me an option to enter the key.
2. Telling me Tune-Up Utilities is a **** program and I should use something else (insert program suggestion here) - it's all fine and good if you don't like the program, but I do and I want to keep using it, so please don't recommend another program.

Thanks. Hope someone has an idea or two!

~lozneo

P.S.: System specs should tell you all you need to know about my system. Feel free to throw questions my way, I'll try and reply as soon as possible.


My System SpecsSystem Spec
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02 Dec 2009   #2
Bulldog7

ultimate x64
 
 

Try this:

Start the program and on the top right you will see Help & support, click on the dropdown you will see register or about. ( can't really remember )....

Try either one you should be able to register with your key.
My System SpecsSystem Spec
08 Dec 2009   #3
lozneo

Windows 7 Ultimate
 
 

Afraid that doesn't work... I'm gonna have to take a screenshot for you at some stage, but that option simply isn't there. That's why I asked, though I should have said that in the beginning... It's very odd.
My System SpecsSystem Spec
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10 Dec 2009   #4
lozneo

Windows 7 Ultimate
 
 

*BUMP*

Here's the screenshot, as promised...



(sorry about the size!)

As you can see, there is definitely nowhere in the Help & Support menu to register with my key. Does anyone have any idea what I can do? It's starting to frustrate me no end.
My System SpecsSystem Spec
10 Dec 2009   #5
win7clutz

Windows 7 Ultimate (64)
 
 

The "Enter Registration Info" doesn't show up when the app believes it's already registered...
My System SpecsSystem Spec
10 Dec 2009   #6
Bulldog7

ultimate x64
 
 

@lozneo

What do you get when you click on about from the Help and Support?
My System SpecsSystem Spec
10 Dec 2009   #7
Qdos

 

OP, did you download a pre-cracked version from a pirate source?
My System SpecsSystem Spec
13 Dec 2009   #8
lozneo

Windows 7 Ultimate
 
 

@ Qdos: No, I didn't download a pre-cracked version.

@Bulldog7: The funny thing is, it says I have a product key. BUT - and listen, please - I can't use things like Turbo Mode because I keep getting a popup when I turn it on saying something like "Turbo Mode is being disabled because your trial period has expired."

@win7clutz: And that's what I thought. But apparently it's still not registered.

So I'm confused. Bar a complete reinstall and trying again with my key (for the fourth or fifth time now), I'm lost as to what to do now.
My System SpecsSystem Spec
13 Dec 2009   #9
win7clutz

Windows 7 Ultimate (64)
 
 

Since you have legitimately purchased the app, why not contact their tech support... Surely they can help.

Otherwise I would assume that your uninstall/reinstall attempts don't correct the problem because of left over data in the registry that uninstall isn't removing. I would do the following:

Uninstall again - Manually check that the app dir was removed - Check for any occurrences in program files/common that may exist (although I don't believe it make entries here) - Remove all temp filess from the box - Search registry and remove all occurrences to the app - Reboot and install again.

If the same problem exist, contact their tech support!

Luck!
My System SpecsSystem Spec
15 Jan 2010   #10
lozneo

Windows 7 Ultimate
 
 

After a week of trying to figure out what the problem was, I gave up. I simply decided the problem wasn't worth solving - I mean, the program's great, but not worth stressing about. I tried using friend's legit keys and some *other* keys, and I even emailed Tune-Up about it. Sadly, no matter what key I tried it seemed to think it was a trial key, and Tune-Up said it was probably an issue with my computer. So I think I'll leave it.
My System SpecsSystem Spec
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