Acrobat Pro error


  1. cmsintent
    Posts : 2
    windows 7
       New #1

    Acrobat Pro error


    I bought a new Gateway last summer with Vista 64 installed - it came with a free Win 7 64 upgrade.

    I ran the upgrade glitch free I thought... except now when I attempt to open a PDF in IE 8 & Chrome I get this error:

    "Cannot use Adobe Reader to view PDF in your web browser. Reader will no exit. Please exit your browser and try again."

    I click try again... the error disappears and the PDF usually opens.

    I reinstalled CS3 suite again... same deal.

    Anyone have some advice - thanks...
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  3. Capt.Jack Sparrow
    Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       New #2

    Hi Cmsintent Welcome to SF,

    This error can occur when the folder that contains Adobe Acrobat or Adobe Reader, or one of it parent or sub-directories has been renamed or moved, or Adobe Reader or Acrobat has otherwise become confused which exact application to use as helper application within the browser.

    There is a KB for this issue in Adobe website which you might look in

    Error: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser..." when you view a PDF file in a browser

    Hope that helps
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  4. cmsintent
    Posts : 2
    windows 7
    Thread Starter
       New #3

    Thanks for the quick response... appreciate that!!

    I have more info...

    Prior to the Win 7 upgrade:

    I have CS3 installed on the machine which has Acrobat Pro 8.0

    I also downloaded from the Adobe site Acrobat Reader 9... running under Vista I had no issues.

    When I did the Win 7 upgrade (I did not run Custom... just upgrade) ... this is when the issue started.

    Sorry for the elementary questions but I am an amatuer when it comes to this!!

    Thanks
    Last edited by cmsintent; 19 Dec 2009 at 15:47.
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