Win 7 7048 x64 media player Crashes

fakeasdf

fakeasdf

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Well, I've installed Windows 7 7048 on two different machines and both of them are crashing when I open up media player.

Faulting application name: wmplayer.exe, version: 12.0.7048.7000, time stamp: 0x499e5537
Faulting module name: mf.dll, version: 12.0.7048.7000, time stamp: 0x499e6252
Exception code: 0xc0000094
Fault offset: 0x00264eb2
Faulting process id: 0xae8
Faulting application start time: 0x01c99d4c6604910f
Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
Faulting module path: C:\Windows\System32\mf.dll
Report Id: a9240250-093f-11de-a86d-001c235b7f39

After I debugged it in Visual Studio it turns out it's an unhandled division by zero...

> mf.dll!69504eb2()
[Frames below may be incorrect and/or missing, no symbols loaded for mf.dll]
mf.dll!695e6b0c()
mf.dll!695e87a0()
shlwapi.dll!7517e058()
mf.dll!69533f32()
mf.dll!69534441()
mf.dll!69534bf2()
mf.dll!692fbc35()
shell32.dll!75e80a85()
shell32.dll!75e891c0()
shlwapi.dll!751896b5()
shell32.dll!75e8fb85()
shell32.dll!75e780f5()
shell32.dll!75e8f9f8()
shell32.dll!75e61513()
shell32.dll!75e89061()
shell32.dll!75ec482b()
shlwapi.dll!7518f603()
shell32.dll!75ed26e5()
shell32.dll!75ecc4f1()
shell32.dll!75ec7cbc()
shell32.dll!75ec7ce5()
shell32.dll!75ec7fa7()
shell32.dll!75ea9d97()
shell32.dll!75fb6b0a()
wmp.dll!68ae4123()
KernelBase.dll!75a173e0()
wmp.dll!68852f43()
msvcrt.dll!752d9f04()
wmp.dll!68809cda()
kernel32.dll!75c58555()
kernel32.dll!75c58562()
kernel32.dll!75c58562()
wmp.dll!687012d9()

It isn't a DRM issue, I've even had it recreate the DRM info without any avail. Anybody else seeing this issue?
 

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fakeasdf (c)
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Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
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Nope, mine's running fine. Both 32 and 64 bit WMP. Did you upgrade install or clean install? Have you ran SFC yet?
 

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I clean installed on both of them. The issue didn't arrise until I added my music to my music library. I guess it's possible one of my songs is causing the issue. I didn't have any issues until 7048 tho with the same libraries. I also didn't have any issues with media player in 7000 or with 7022. I'm not totally sure, but Microsoft has gotten like 100 reports from me today on it:)
 

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Computer Manufacturer/Model Number
fakeasdf (c)
OS
Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
CPU
2 x C2D [email protected] Ghz, C2D [email protected] ghz, P4 @ 3.0 ghz,
Motherboard
GIGABYTE GA-EP35-DS3P LGA 775 Intel P35 ATX Dynamic Energy S
Memory
2x8 GB Corsair, 4GB Kingston, 2GB GSkill
Graphics Card(s)
ATI Radeon 4670 1 GB DDR3, 2600 Pro, 2400 Pro, Intel 965
Sound Card
I don't care... Connected using Optical on Media Center
Monitor(s) Displays
Panasonic Viera 50" Plasma, 2x 19"
Screen Resolution
1080P, 1280x1024's
Hard Drives
4 Terabytes
Case
Antec P182 Gun Metal Black
Internet Speed
20 Mbit U/D
I had the same issue, after watching what letters it was crashing at I was able to locate the folder that was causing it to crash.....for me it appears it be my Fatboy Slim =( my guess is that it's a some kind of odd character in the Tag that is causing it to crash. Still looking into it
 

My Computer My Computer

OS
Windows Vista x64
I have had the same crashes. Quite disappointing!
Deleting the library does not help.

Owngasm, how did you work out which folder it was erroring on?
 

My Computer My Computer

OS
Windows 7
No crashes here either in W7 64bit

in addition, it works well playing all sorts of formats using Shark007's W7 codecs....

I spent a couple of hours watching a Japanese Anime series Claymore that is compressed in MKV format - ho issues at all. Even was able to use my WMC remote control to control the video from across the room.
 

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mdsharpe said:
Owngasm, how did you work out which folder it was erroring on?
Click to expand...

I have the same problem in 7048 and would also like to know how he determined the offending folder. I've got 100 of these errors in 24 hours, all caused during library update from my server based music folder.

Edit: found the bad file - Braveheart Soundtrack Main title. Interestingly, highlighting that file in the network share folder containing My Music crashes Explorer in 7048/32 on both computers I have now running that build, but doesn't crash Explorer on any of my Vista boxes. I didn't note any problems with this file when I had 7000 installed.

Finding the bad file took some time, since my Music folder is subdivided into categories - in this case, Soundtracks. Updating the library in 7048 Media Player stopped in that folder. Then I pulled the entire folder out and reloaded files until I hit the bad one that caused Media Player to crash.

If you have your music folder arranged more simply - Artist/Album, for example - finding the "bad" file will be easier.

I checked the tags on the errant file and didn't see anything obvious that might have caused it to fail, so it's a mystery, but a corrected one.
 
Last edited:

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Self built
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Windows 7 Ultimate 32 & 64 -(Boot Camped Snow Leopard on a Mac Mini)
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4GB Corsair XMS RAM
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latest RealTek HD/HDMI drivers
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HDMI audio/video out to Yamaha RX-V1065 receiver.
All controlled by a Harmony One universal remote.

Four other home built computers plus a Mac Mini, but this is my main Win7 testbed.
Still crashing in 7057

Yeah, so I just updated to 7057 and it's still crashing, I'm not too worried, I can just use some other media player for now. I'm sure they will fix it before the release.
 

My Computer My Computer

Computer Manufacturer/Model Number
fakeasdf (c)
OS
Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
CPU
2 x C2D [email protected] Ghz, C2D [email protected] ghz, P4 @ 3.0 ghz,
Motherboard
GIGABYTE GA-EP35-DS3P LGA 775 Intel P35 ATX Dynamic Energy S
Memory
2x8 GB Corsair, 4GB Kingston, 2GB GSkill
Graphics Card(s)
ATI Radeon 4670 1 GB DDR3, 2600 Pro, 2400 Pro, Intel 965
Sound Card
I don't care... Connected using Optical on Media Center
Monitor(s) Displays
Panasonic Viera 50" Plasma, 2x 19"
Screen Resolution
1080P, 1280x1024's
Hard Drives
4 Terabytes
Case
Antec P182 Gun Metal Black
Internet Speed
20 Mbit U/D
Yep, the problem is indeed still there in 7057 x64.

I have established that my problem file is not artists folders A - K,
so now I am systematically moving folders back into the music folder and letting WMP update its library one letter of the alphabet at a time.
 

My Computer My Computer

OS
Windows 7
I'm not sure if it attached my file or not, but I found the "bad" song and I'm going to either upload it here, or upload it and link it here for those of you that are having a hard time believing it's crashing and go ahead and try putting the file in your music library, or even looking at the file in explorer.
 

Attachments

Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
fakeasdf (c)
OS
Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
CPU
2 x C2D [email protected] Ghz, C2D [email protected] ghz, P4 @ 3.0 ghz,
Motherboard
GIGABYTE GA-EP35-DS3P LGA 775 Intel P35 ATX Dynamic Energy S
Memory
2x8 GB Corsair, 4GB Kingston, 2GB GSkill
Graphics Card(s)
ATI Radeon 4670 1 GB DDR3, 2600 Pro, 2400 Pro, Intel 965
Sound Card
I don't care... Connected using Optical on Media Center
Monitor(s) Displays
Panasonic Viera 50" Plasma, 2x 19"
Screen Resolution
1080P, 1280x1024's
Hard Drives
4 Terabytes
Case
Antec P182 Gun Metal Black
Internet Speed
20 Mbit U/D
i found my bad song too. one tune in my whole library.

i just deleted it since i don't like the song anyway!
 

My Computer My Computer

OS
Windows 7
I'm not sure why this thread is marked solved. It definitely hasn't been solved, you can sift through your songs and remove the perpetrators by using dos or some other program that doesn't use the microsoft explorer to view files, but those mp3's cause explorer, wmp, wmpnetworkshare service, open dialogs etc to still crash which I would consider quite an unsolved issue, an X-File if you will...
 

My Computer My Computer

Computer Manufacturer/Model Number
fakeasdf (c)
OS
Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
CPU
2 x C2D [email protected] Ghz, C2D [email protected] ghz, P4 @ 3.0 ghz,
Motherboard
GIGABYTE GA-EP35-DS3P LGA 775 Intel P35 ATX Dynamic Energy S
Memory
2x8 GB Corsair, 4GB Kingston, 2GB GSkill
Graphics Card(s)
ATI Radeon 4670 1 GB DDR3, 2600 Pro, 2400 Pro, Intel 965
Sound Card
I don't care... Connected using Optical on Media Center
Monitor(s) Displays
Panasonic Viera 50" Plasma, 2x 19"
Screen Resolution
1080P, 1280x1024's
Hard Drives
4 Terabytes
Case
Antec P182 Gun Metal Black
Internet Speed
20 Mbit U/D
Fine, I take the solved mark away, no need to get your feathers ruffled. :p
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Airbot 2.0
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7 920 (D0) @ 4Ghz, *26c idle *65c full load on air
Motherboard
Asus P6X58D Premium - Sata 6Gb/s - USB 3.0
Memory
12GB DDR3 Corsair Dominator -CMD12GX3M6A1600C8 at 1600MHz
Graphics Card(s)
Zotac Geforce GTX 770
Sound Card
ASUS Xonar D2X
Monitor(s) Displays
1 LG 24" Flatron W2453V-PF 1 Samsung 24" P2450H both 2ms RT
Screen Resolution
1920x1080@60hz
Hard Drives
1 Samsung 250GB 840 Evo SSD
1 OCZ Vertex2 180GB SSD
1 TB Samsung Spinpoint F1 7200RPM 32MB cache
2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

Pioneer DVD Burner DVR-S18M
PSU
Corsair HX1000W
Case
Cooler Master HAF 932
Cooling
Case Fans *3 230mm, *1 140mm/CPU - *Tuniq Tower 120 Extreme
Keyboard
Logitech Wireless MK700
Mouse
Logitech Wireless MK700
Internet Speed
DL 15 Mbps UL 0.98 Mbps
Antivirus
None
Browser
Firefox Nightly
Other Info
Processor-7.7 *RAM- 7.9 *Graphics-7.9 *Gaming Graphics- 7.9 *SSD- 7.8 W.E.I final score= 7.7
*Phone- LG Nexus 5
Maybe you need an "Explained" mark in your bag of tricks. :roflmao:
 

My Computer My Computer

Computer Manufacturer/Model Number
Self built
OS
Windows 7 Ultimate 32 & 64 -(Boot Camped Snow Leopard on a Mac Mini)
CPU
AMD Athlon A64 X2 6000+ 3.1GHz
Motherboard
DFI LanParty Jr 790GX M2RS
Memory
4GB Corsair XMS RAM
Graphics Card(s)
Gigabyte ATI Radeon HD4550/512MB/DDR3 passive cooled
Sound Card
latest RealTek HD/HDMI drivers
Monitor(s) Displays
Samsung LN40A550 (primary); Zalman 7" LCD (secondary)
Screen Resolution
1920x1080 ; 800x600
Hard Drives
WD Raptor for OS
Seagate 7211 640GB
Two Samsung EcoGreens for TV in RAID 0 = 3TB
Two WD MyBook 1TB externals for B/U and Movies
Optical Drive:
LG GGC-H20L Super Multi Blue BluRay/HD-DVD internal
PSU
Corsair HX520W
Case
Zalman HD160XT
Cooling
Zalman CNPS9500Cu on processor - Four Nexus case fans
Keyboard
Gyration wireless Media Center Keyboard
Mouse
Gyration Cordless Optical Air Mouse
Internet Speed
6344 kbps Down/1043 kbps Up (Comcast cable)
Other Info
HDMI audio/video out to Yamaha RX-V1065 receiver.
All controlled by a Harmony One universal remote.

Four other home built computers plus a Mac Mini, but this is my main Win7 testbed.
mdsharpe said:
Yep, the problem is indeed still there in 7057 x64.

I have established that my problem file is not artists folders A - K,
so now I am systematically moving folders back into the music folder and letting WMP update its library one letter of the alphabet at a time.
Click to expand...

I was having this problem too, rather than tediously going through my collection bit by bit here's an easier method:


  1. Get Process Explorer
  2. When media player hangs just leave it on the screen in it's crashed state.
  3. Open processexplorer, go to "Find Handle or DLL"
  4. Search for "mp3" (no quotes)
  5. You should see the process wmplayer.exe and at least one handle to an mp3 file in your collection.
  6. Delete said file from your collection (you'll have to close the crashed media player to allow the file to be deleted).
  7. Rinse and repeat until Media Player no longer crashes
 

My Computer My Computer

OS
Windows 7
Yaa, I got ahold of someone working on the Windows 7 team, he said he'd take a look at the issue... Saaweeet. I love Win 7...
 

My Computer My Computer

Computer Manufacturer/Model Number
fakeasdf (c)
OS
Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
CPU
2 x C2D [email protected] Ghz, C2D [email protected] ghz, P4 @ 3.0 ghz,
Motherboard
GIGABYTE GA-EP35-DS3P LGA 775 Intel P35 ATX Dynamic Energy S
Memory
2x8 GB Corsair, 4GB Kingston, 2GB GSkill
Graphics Card(s)
ATI Radeon 4670 1 GB DDR3, 2600 Pro, 2400 Pro, Intel 965
Sound Card
I don't care... Connected using Optical on Media Center
Monitor(s) Displays
Panasonic Viera 50" Plasma, 2x 19"
Screen Resolution
1080P, 1280x1024's
Hard Drives
4 Terabytes
Case
Antec P182 Gun Metal Black
Internet Speed
20 Mbit U/D
Hey guys, it was fixed in 7068! w00t
 

My Computer My Computer

Computer Manufacturer/Model Number
fakeasdf (c)
OS
Win 7 Pro x64 x 3, Win 7 Pro x86, Ubuntu 9.04
CPU
2 x C2D [email protected] Ghz, C2D [email protected] ghz, P4 @ 3.0 ghz,
Motherboard
GIGABYTE GA-EP35-DS3P LGA 775 Intel P35 ATX Dynamic Energy S
Memory
2x8 GB Corsair, 4GB Kingston, 2GB GSkill
Graphics Card(s)
ATI Radeon 4670 1 GB DDR3, 2600 Pro, 2400 Pro, Intel 965
Sound Card
I don't care... Connected using Optical on Media Center
Monitor(s) Displays
Panasonic Viera 50" Plasma, 2x 19"
Screen Resolution
1080P, 1280x1024's
Hard Drives
4 Terabytes
Case
Antec P182 Gun Metal Black
Internet Speed
20 Mbit U/D
Hey

This is my first reply to anything in this Forum but i figured out how to fix it on my computer so I thought I would share. It look's like it was a corrupt mf.dll

you can find it by going to C:\windows\system32\mf.dll

you will need to take ownership of the file to replace it which I am not going to tell every one how to do. If you can't figure it out you probably shouldn't be messing around with the system32 file.

Since this is a topic for windows 64bit I will post the link I found for it but if you are on 32 bit find your matching one because versions matter here.

64 bit only http://down.dllexedown.com/100723/12_seven64_eng/Windows/System32/mf.dll

Any ways I hope this helps some one because I spent a couple of hours figuring this out.
 

My Computer My Computer

OS
Windows 7
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