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Windows 7: Problem Loading Turbo Tax disk in Win 7

21 Dec 2009   #1

Windows 7
Problem Loading Turbo Tax disk in Win 7

I purchased Turbo Tax 2009, received an original disk. The problem is the disk will not load on my windows 7 machine. There is no setup file or autorun file visable when the disk viewed with Windows 7 explorer. However: When I put the original Turbo Tax disk in a XP or Vista machine the program loads and I am able to see a setup and autorun file when I view the disk with windows explorer. See below for what files and folders I see on the different os.

Please understand I have three separate computers with three different operating systems. My question is about the Windows 7 machine.

No there is no Autorun file visable on the disk with Windows 7.

Here is what is visable on the Turbo Tax disk when I open Windows explorer
Files currently on the disk (5)
.background folder
Turbo Tax Home and Business folder
.DS_Store file
.VolumeIcon.icns file
Applications file
Files ready to be written to the disk (1)
desktop.ini file configuration setting

However when I put the disk in the XP or Vista machine:
Files currently on the disk (5)
There is an Autorun file visable
a Setup file visable
a gdiplus.dll file
a Prerequisites folder
a Turbo Tax 2009 file folder

Any suggestions will be greatly appreciated

My System SpecsSystem Spec
22 Dec 2009   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hi Morris, Welcome to SF,

I guess there is a KB in TurboTax Website regarding the installation process which you wanna try

Install the CD/Download (Windows) - TurboTax® Support

Hope that helps
My System SpecsSystem Spec
22 Dec 2009   #3

Windows 7

There is no problem with windows 7 and Turbo Tax 2009. Refer to my attachment. Try creating a new disk from Vista. Just copy all the files and folders to the new disk. Then load it again in Windows 7. It's possible the disk was created with software not compatible with Windows 7.

Problem Loading Turbo Tax disk in Win 7-capture.jpg

My System SpecsSystem Spec

22 Dec 2009   #4

Windows 7

The only way this works is to create a new disk. Did not think I should have to do that for what I paid Intuit.

Thanks for your assistance.

My System SpecsSystem Spec
24 Jan 2010   #5
Ronnie M

windiws 7 pro 64 bit
Same Problem

I have the same problem, but don't have a vista machine to make a new copy of the disc.
My System SpecsSystem Spec

 Problem Loading Turbo Tax disk in Win 7

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