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Windows 7: Unable to install programs

28 Dec 2009   #1
kimig1

windows 7 ultimate
 
 
Unable to install programs

I installed three "legacy" programs which will now neither run nor uninstall.

One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
Seems almost as if they are "half" installed, and unable to complete?

Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
Anyone any ideas, please?


My System SpecsSystem Spec
.
28 Dec 2009   #2
Joan Archer

Windows 7 Ultimate SP1 32 bit/Windows 10 64bit
 
 

Quote   Quote: Originally Posted by kimig1 View Post
I installed three "legacy" programs which will now neither run nor uninstall.

One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
Seems almost as if they are "half" installed, and unable to complete?

Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
Anyone any ideas, please?
Have you tried running a System Restore point to just before you installed the programs ?
My System SpecsSystem Spec
28 Dec 2009   #3
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Quote   Quote: Originally Posted by Joan Archer View Post
Quote   Quote: Originally Posted by kimig1 View Post
I installed three "legacy" programs which will now neither run nor uninstall.

One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
Seems almost as if they are "half" installed, and unable to complete?

Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
Anyone any ideas, please?
Have you tried running a System Restore point to just before you installed the programs ?

The advice Joan has given is the answer that I usually give, but cant this time, because Joan did (Happy New Year Joan). So, how about this one? There are a lot of free HD cleaners out there, cc cleaner is a good one.
My System SpecsSystem Spec
.

28 Dec 2009   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I left and now I am back here is the URL for cc cleaner



CCleaner - Home
My System SpecsSystem Spec
28 Dec 2009   #5
jfar

Vista Ult64, Win7600
 
 

Quote   Quote: Originally Posted by kimig1 View Post
I installed three "legacy" programs which will now neither run nor uninstall.

One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
Seems almost as if they are "half" installed, and unable to complete?

Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
Anyone any ideas, please?

Hi, install this and follow instructions and see if it will help.

http://support.microsoft.com/kb/290301

http://download.microsoft.com/downlo...bd/msicuu2.exe
My System SpecsSystem Spec
29 Dec 2009   #6
kimig1

windows 7 ultimate
 
 

This is what I get: snip for win Forum.JPG
Getting seriously fed up with Win 7 - probably just me, but there are so many problems that I can't seem to solve! And I'm used to helping other people.....


Attached Images
Unable to install programs-snip-win-forum.jpg 
My System SpecsSystem Spec
30 Dec 2009   #7
abhall98

XP
 
 

Can you post the text of the VB script?
According to your post it should be in
C:\Users\KIMADMIN\AppData\Local\Temp\IXP000.TMP\StartMsi.vbs
My System SpecsSystem Spec
31 Dec 2009   #8
kimig1

windows 7 ultimate
 
 

Regret to tell you that that particular file does not seem to be there anymore.
Here is another error message:
Tried to uninstall dbxconv, and it tells me that I can't run or close it, because another instance is still running. If I could find out exactly where it is, I MIGHT be able to stop it, and then uninstall?


Attached Images
Unable to install programs-error-message.jpg 
My System SpecsSystem Spec
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 Unable to install programs




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