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Windows 7: Event log warnings concerning Diskeeper 2010

07 Jan 2010   #11
ghost446

Windows 7 Ultimate x64
 
 

That's an option (replacing DK) I'm starting to look at. I would really like to get the issue resolved with DK as I do like the way it works. I sent DK tech support another email and told them that there is no malware on my system so the issue lies elsewhere. I'm still waiting to hear back from them. At least now that there is someone else seeing the same thing, my claim has a little more validity. I just wonder how many other people who are running DK, but don't know they have the issue because they don't check their logs, are out there. If there were more of us, we could certainly push the issue better...


My System SpecsSystem Spec
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14 Feb 2010   #12
stinman

windows 7 ultimate 64bit, Win 7 Ul x86, XP
 
 
It is Kaspersky 2010 who is at fault not DK

Don't get rid of it,i got Perfect Disk 10 pro and get the same warnings,I also get these warnings for the assessment tool in Windows Ultimate 7 64bit and in 32bit also.So I have found out the problem lies with Kaspersky 2010.It is talked about on there forums,I haven't found any answers.Mainly it is because Kaspersky will not let any defrag program touch their files in the Program files folder.It really won't hurt anything,it is just annoying to see this everytime you go to event log.I have investigated this for a long time now.So keep your defrag program it is one of the VERY best.Those warnings will not affect your system
stinman
My System SpecsSystem Spec
14 Feb 2010   #13
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Quote   Quote: Originally Posted by stinman View Post
Don't get rid of it,i got Perfect Disk 10 pro and get the same warnings,I also get these warnings for the assessment tool in Windows Ultimate 7 64bit and in 32bit also.So I have found out the problem lies with Kaspersky 2010.It is talked about on there forums,I haven't found any answers.Mainly it is because Kaspersky will not let any defrag program touch their files in the Program files folder.It really won't hurt anything,it is just annoying to see this everytime you go to event log.I have investigated this for a long time now.So keep your defrag program it is one of the VERY best.Those warnings will not affect your system
stinman
Hmm, I assme that you are saying that the firewall of Kaspersky is causing the issue. If it is preventing a defragger from accessing anything in the Program Files folder, I would seem to me that it is defeating the purpose of the defragger, since the majority of fragmentation will occur there. If that is so, it is Kaspersky that I would get rid of, instead of DK.

EDIT: Or are you saying that it is preventing access to it's own program directory? My firewall has certain file protection, but only locks certain critical files, not the entire program directory, and I don't think that it is generating any Event Viewer errors, although the defragger does make note of this in it's own log.
My System SpecsSystem Spec
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15 Feb 2010   #14
ghost446

Windows 7 Ultimate x64
 
 

I had looked for answers on the Kaspersky forum some time ago but didn't see anything mentioned. I'll have to keep my eye open for an answer over there as well. In the back of my mind, I had the feeling KAS 2010 was involved in some way, just couldn't link the two together.

I never did get a reply to my last email to DK tech support. I wish they would have least sent a "Sorry, you're on your own" type response instead of just ignoring me. That kinda sucks.
My System SpecsSystem Spec
15 Feb 2010   #15
kncowans

Windows 7 Ultimate x64
 
 

Hello

Not much help but I can confirm DK10 works fine without any errors on both my machines here, x86 and x64.

I use ESET Nod32 VC.

Bye for now

Kevin
My System SpecsSystem Spec
15 Feb 2010   #16
starfox101

windows 7 64
 
 

ghost446 I am also still having the problem. I don't use a software firewall. Not long ago I did a fresh install, after reading your post about software causing the problem. First non windows program I installed was dk, Problem was in the log!
I had posted earlier that I'd found the problem, had to come back and delete the post. I see both of us has an ausu board, are you running raid? I had found a program installed by asus software in the task scheduler, thought that was it, I was wrong so I had to delete the post.
My System SpecsSystem Spec
15 Feb 2010   #17
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

ghost446,

Quote:
I wish they would have least sent a "Sorry, you're on your own" type response instead of just ignoring me. That kinda sucks.
As far as I'm concerned, the greatest offense that any company can commit against their customers is to ignore them. I don't care whether a question is pre sales, warranty or anywhere between, they should, at the very least, rapidly acknowledge, and within a reasonable time, respond to questions with either a solution, help to search for a solution or a disclaimer of the issue being caused by their product. I don't care how good their product is, if they don't support it in this fashion, I try to find the next best brand that does.

EDIT: I take that back, there is a greater offense, being that when contacted about an issue, that they respond with sarcasm and denigrating comments, like I had happen with Entech's Powerstrip response some time ago.
My System SpecsSystem Spec
15 Feb 2010   #18
stinman

windows 7 ultimate 64bit, Win 7 Ul x86, XP
 
 

Quote   Quote: Originally Posted by ghost446 View Post
I had looked for answers on the Kaspersky forum some time ago but didn't see anything mentioned. I'll have to keep my eye open for an answer over there as well. In the back of my mind, I had the feeling KAS 2010 was involved in some way, just couldn't link the two together.

I never did get a reply to my last email to DK tech support. I wish they would have least sent a "Sorry, you're on your own" type response instead of just ignoring me. That kinda sucks.
they say it is normal at KAS forum,look for my post stin.As of yesterday 2 14 10.It is like windows is telling you,hey if you don't know why this is happening then you better look in to it.This is the best LAYMANS turn I can give.It is a warning not an error.If you are getting the samething as I am.
My System SpecsSystem Spec
15 Feb 2010   #19
stinman

windows 7 ultimate 64bit, Win 7 Ul x86, XP
 
 

Quote   Quote: Originally Posted by seekermeister View Post
Quote   Quote: Originally Posted by stinman View Post
Don't get rid of it,i got Perfect Disk 10 pro and get the same warnings,I also get these warnings for the assessment tool in Windows Ultimate 7 64bit and in 32bit also.So I have found out the problem lies with Kaspersky 2010.It is talked about on there forums,I haven't found any answers.Mainly it is because Kaspersky will not let any defrag program touch their files in the Program files folder.It really won't hurt anything,it is just annoying to see this everytime you go to event log.I have investigated this for a long time now.So keep your defrag program it is one of the VERY best.Those warnings will not affect your system
stinman
Hmm, I assme that you are saying that the firewall of Kaspersky is causing the issue. If it is preventing a defragger from accessing anything in the Program Files folder, I would seem to me that it is defeating the purpose of the defragger, since the majority of fragmentation will occur there. If that is so, it is Kaspersky that I would get rid of, instead of DK.

EDIT: Or are you saying that it is preventing access to it's own program directory? My firewall has certain file protection, but only locks certain critical files, not the entire program directory, and I don't think that it is generating any Event Viewer errors, although the defragger does make note of this in it's own log.
Not the firewall,it is the self protection.But again it is a warning,Windows warns everything,sometimes it is just a normal procedure and windows will warn you.I have been investigating this warning for about,I don't know,since 7 came out.It also had something to do with the windows rating assessment also.Kaspersky 2010 at one time before the 736 update was blocking windows from rating your pc.It also gave this type of warning.I have not got rid of Kas and would not because my pc is doing fine and kas is one of the top 5 virus programs you can get.I gave up worring about this.So in essence keep both,they are top programs,plus they were not free .Warnings don't always mean failure,they just mean "look in to it" and we have.We know it is not malware,it has not made our pc's go capluy,All it's gonna do is write that warning everyday until it writes over it self.It is dumb though,ya know?
stin
My System SpecsSystem Spec
16 Feb 2010   #20
ghost446

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by starfox101 View Post
ghost446 I am also still having the problem. I don't use a software firewall. Not long ago I did a fresh install, after reading your post about software causing the problem. First non windows program I installed was dk, Problem was in the log!
I had posted earlier that I'd found the problem, had to come back and delete the post. I see both of us has an ausu board, are you running raid? I had found a program installed by asus software in the task scheduler, thought that was it, I was wrong so I had to delete the post.
So, you're seeing the same warnings but without KAS 2010 on your system? That's interesting. Also, I'm not using RAID...yet!

Stinman - I'm gonna check out your post over at the KAS forum. I would think that by DK having full rights (trusted) under application control, KAS would let it do it's thing. I do know what you mean about them just being warnings though. Much like you, my system runs just fine. When I think about all the new versions of rootkits, malware, etc. that come out every day, I feel you just can't be too careful. That's why I'm in there looking at logs and everything else. I try not to put myself in situations where I'll be exposed to the stuff in the first place but I do spend some quality time on Usenet so I'm extra careful. What I wish I could stop, is the paranoia that kicks in when I read about some new threat, especially the rootkits. I've installed a few different ones on an old system in my little test network just to see what you could do with them and I must say, that they're quite impressive.

seekermeister - I agree totally with your opinion on the customer service issue. What makes its worse, is that DK is not cheap by any means, especially when compared to other products out there. For what you pay, you expect a certain level of support and in my opinion, it's just not there with DK. I'll think twice before recommending them to anyone or giving them my repeat business.
My System SpecsSystem Spec
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 Event log warnings concerning Diskeeper 2010




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