Windows Live Messenger disappears?


  1. Posts : 3
    windows 7 64x
       #1

    Windows Live Messenger disappears?


    sorry if this is a repost. My msn was working fine one night and when i decided to turn it on the next day it starts up then quickly shuts down and disappears from the system tray. i'm currently using Windows 7 64bit and a wireless modem. I have no idea how to fix this problem and ive tried reinstalling and contacting Microsoft, but no luck. Strange thing is if i would go to any website associated with Msn such as Ebuddy or meebo the web browser would also shut itself down. I don't have any Viruses or any of that on the computer as it's pretty much brand new! does anyone know any way how to fix this? Thanks
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    VanillaFace said:
    sorry if this is a repost. My msn was working fine one night and when i decided to turn it on the next day it starts up then quickly shuts down and disappears from the system tray. i'm currently using Windows 7 64bit and a wireless modem. I have no idea how to fix this problem and ive tried reinstalling and contacting Microsoft, but no luck. Strange thing is if i would go to any website associated with Msn such as Ebuddy or meebo the web browser would also shut itself down. I don't have any Viruses or any of that on the computer as it's pretty much brand new! does anyone know any way how to fix this? Thanks
    Hi VanillaFace, Welcome to SF,

    I guess it might be some malware that is causing the problem. Could you run the HijackThis and post the Log here. Also make sure Live Messenger is added to Firewall exceptions. You could use this KB for reference Network ports and URLs that are used by Windows Live Messenger
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
       #3

    If you cannot reinstall that means that remnants of the prior installation remain. You have to get rid of them to reinstall. I would try this. Use system restore to go back to a point prior to the installation, that will work. The problem with that solution is that if you installed a long time ago, many changes would be made to your system. In lieu of that solution I suggest, that you go into control panel and then programs and uninstall windows live essentials, at least the messenger portion; messenger is part of that group of programs. You will have to reinstall all programs that are part of WLE, if you uninstall the whole package. You may also want to check for a virus, which is a possible cause of this problem, this could be a separate and more important problem. Just run your antivirus to scan for any malware. If you cannot uninstall or if you do and you still cannot install a new messenger, use c cleaner, to clean the remanants away, it is free. I will supply the link. If you still have problems, I suggest that you deactivate your firewall and anti virus and try to install again. You can take these suggestions in any order, based upon your preferences, I am sure at least one will work. But, be sure you have no virus before you uninstall the firewall or a/v.
    http://www.ccleaner.com/
    Last edited by richc46; 02 Jan 2010 at 20:59.
      My Computer


  4. Posts : 3
    windows 7 64x
    Thread Starter
       #4

    Capt.Jack Sparrow said:
    VanillaFace said:
    sorry if this is a repost. My msn was working fine one night and when i decided to turn it on the next day it starts up then quickly shuts down and disappears from the system tray. i'm currently using Windows 7 64bit and a wireless modem. I have no idea how to fix this problem and ive tried reinstalling and contacting Microsoft, but no luck. Strange thing is if i would go to any website associated with Msn such as Ebuddy or meebo the web browser would also shut itself down. I don't have any Viruses or any of that on the computer as it's pretty much brand new! does anyone know any way how to fix this? Thanks
    Hi VanillaFace, Welcome to SF,

    I guess it might be some malware that is causing the problem. Could you run the HijackThis and post the Log here. Also make sure Live Messenger is added to Firewall exceptions. You could use this KB for reference Network ports and URLs that are used by Windows Live Messenger



    thanks! um here's the log

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:37:46 PM, on 3/01/2010
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Windows\vVX1000.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Java\jre6\bin\jusched.exe
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
    C:\Windows\SysWOW64\ocrwexrep.exe
    C:\Program Files (x86)\DHA\spaarcq17.exe
    C:\Program Files (x86)\DHA\estfropsp.exe
    C:\Program Files (x86)\DHA\manvcr.exe
    C:\Program Files (x86)\Pidgin\pidgin.exe
    C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files (x86)\iTunes\iTunes.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\SysWOW64\DllHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\ievkbd.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [adaptorGbal] C:\Windows\system32\ocrwexrep.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files (x86)\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O13 - Gopher Prefix:
    O20 - AppInit_DLLs: C:\PROGRA~2\KASPER~2\KASPER~1\mzvkbd3.dll
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files (x86)\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8695 bytes
      My Computer


  5. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #5

    Please go to Jotti: Jotti's malware scan
    Upload the filepath shown below into the "File to upload & scan" box at the upper left:

    C:\Windows\system32\ocrwexrep.exe

    Please upload the same file at VirusTotal: VirusTotal - Free Online Virus and Malware Scan
    In the "Upload a file", browse to the file path above and upload the file.

    Please provide the results from both Jotti and VirusTotal in your reply.
      My Computer


  6. Posts : 3
    windows 7 64x
    Thread Starter
       #6

    richc46 said:
    If you cannot reinstall that means that remnants of the prior installation remain. You have to get rid of them to reinstall. I would try this. Use system restore to go back to a point prior to the installation, that will work. The problem with that solution is that if you installed a long time ago, many changes would be made to your system. In lieu of that solution I suggest, that you go into control panel and then programs and uninstall windows live essentials, at least the messenger portion; messenger is part of that group of programs. You will have to reinstall all programs that are part of WLE, if you uninstall the whole package. You may also want to check for a virus, which is a possible cause of this problem, this could be a separate and more important problem. Just run your antivirus to scan for any malware. If you cannot uninstall or if you do and you still cannot install a new messenger, use c cleaner, to clean the remanants away, it is free. I will supply the link. If you still have problems, I suggest that you deactivate your firewall and anti virus and try to install again. You can take these suggestions in any order, based upon your preferences, I am sure at least one will work. But, be sure you have no virus before you uninstall the firewall or a/v.
    CCleaner - Home

    thank you SO MUCH! :) this actually worked!
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #7

    VanillaFace said:
    richc46 said:
    If you cannot reinstall that means that remnants of the prior installation remain. You have to get rid of them to reinstall. I would try this. Use system restore to go back to a point prior to the installation, that will work. The problem with that solution is that if you installed a long time ago, many changes would be made to your system. In lieu of that solution I suggest, that you go into control panel and then programs and uninstall windows live essentials, at least the messenger portion; messenger is part of that group of programs. You will have to reinstall all programs that are part of WLE, if you uninstall the whole package. You may also want to check for a virus, which is a possible cause of this problem, this could be a separate and more important problem. Just run your antivirus to scan for any malware. If you cannot uninstall or if you do and you still cannot install a new messenger, use c cleaner, to clean the remanants away, it is free. I will supply the link. If you still have problems, I suggest that you deactivate your firewall and anti virus and try to install again. You can take these suggestions in any order, based upon your preferences, I am sure at least one will work. But, be sure you have no virus before you uninstall the firewall or a/v.
    CCleaner - Home

    thank you SO MUCH! :) this actually worked!
    Thank you for giving the members of this forum the opportunity to help you. The happiness that you feel, now, is only surpassed by the satisifaction and happiness that we feel when we know that our work is appreciated. Thank you and have a great New Year.
      My Computer


 

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