iTunes 9 not loading on Windows 7 64 bit


  1. Posts : 3
    Windows 7 64 bit
       #1

    iTunes 9 not loading on Windows 7 64 bit


    I'm trying to run iTunes 9.0.2 for 64 bit on Windows 7 for 64 bit. I have tried several things to try to get iTunes to work on my laptop. I've tried previous versions of iTunes, uninstalling and reinstalling it. Also tried compatibility modes and installing iTunes as an administrator. I've also run check disk on start up. When I check the event log, I get the following message before the error:

    "The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Service started"

    The error then is:
    "Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x80000060
    Faulting process id: 0xea8
    Faulting application start time: 0x01ca926b655f98ee
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: unknown
    Report Id: a979d20c-fe5e-11de-9c08-002170715db1"

    And then:
    "Fault bucket 918742213, type 5
    Event Name: BEX
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: iTunes.exe
    P2: 9.0.2.25
    P3: 4afca401
    P4: StackHash_0a9e
    P5: 0.0.0.0
    P6: 00000000
    P7: 80000060
    P8: c0000005
    P9: 00000008
    P10:
    Attached files:
    C:\Users\sfarley\AppData\Local\Temp\WERFCB5.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\sfarley\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.exe_ac6cd985387dc 0d3c5f13e4feceb7b52938080e3_0c1d161e
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: a979d20c-fe5e-11de-9c08-002170715db1
    Report Status: 0"

    Any help would be greatly appreciated!
    Susan
      My Computer


  2. Posts : 8,135
    Windows 10 64 bit
       #2

    I have ITunes (latest version) running OK on my Win 7 64 bit machine. Depending on how long you have been trying, if possible, use the System Restore and restore back to a date PRIOR to first attempting to install ITunes. That will give you a "fresh start" to install it. If several attempts have been made, and it wasn't uninstalled and the PC restarted before trying again, there may be enough corruption that it can't be installed. System Restore won't delete any user data or e-mails but any programs installed or uninstalled will be affected. System Restore can be accessed from Start/Programs/Accessories/System Tools.
      My Computer


  3. Posts : 1,487
    Windows 7 x64 / Same
       #3

    In addition to re-trying the uninstall/reinstall process, you may have to manually uninstall the itunes/ipod/bonjour services (if you haven't done that already).

    I have the latest iTunes x64 on my notebook and it runs as expected.
      My Computer


  4. Posts : 3
    Windows 7 64 bit
    Thread Starter
       #4

    The restore doesn't go back far enough. I tried uninstalling and reinstalling many times on Saturday.
      My Computer


  5. Posts : 8,135
    Windows 10 64 bit
       #5

    If you uninstall you need to restart the PC before trying a reinstall. If you just uninstall and reinstall without restarting the PC the original problem can still be there.
      My Computer


  6. Posts : 1,419
    Windows 7 7600 1 X64
       #6

    Welcome to Windows 7 Support Forums.
    Susan please fill out your system specs so that we may further assist you.
    In the interim, please perform the following procedures as the install was incomplete/corrupted. All ITunes files and executables must be removed!
    1. Itunes.exe
    2. Quicktime.exe
    3. bonjour
    4. applemobile app
    5. itunes installer
    6. apple application support
    7. apple device support
    Any other Apple software must be removed!
    After that reboot your system.
    Download the latest Itunes installer for 64 bit, that would be ver. 9.02 for Windows 7 X64 machines. Put in a location where you can locate it. After downloading put your pointer on the installer and right click your mouse, next you will see a drop down menu and in the middle you will see "Install as Administrator" Left click on that option and let the install begin.


    Report back with the results.


    Regards,
    Adrian
      My Computer


  7. Posts : 3
    Windows 7 64 bit
    Thread Starter
       #7

    It worked great!!!!


    It worked great!!! Thank you so much!!!!!

    Susan
      My Computer


  8. Posts : 1,419
    Windows 7 7600 1 X64
       #8

    Issue Resolved!
      My Computer


 

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