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iTunes 9 not loading on Windows 7 64 bit
I'm trying to run iTunes 9.0.2 for 64 bit on Windows 7 for 64 bit. I have tried several things to try to get iTunes to work on my laptop. I've tried previous versions of iTunes, uninstalling and reinstalling it. Also tried compatibility modes and installing iTunes as an administrator. I've also run check disk on start up. When I check the event log, I get the following message before the error:
"The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started"
The error then is:
"Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x80000060
Faulting process id: 0xea8
Faulting application start time: 0x01ca926b655f98ee
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: unknown
Report Id: a979d20c-fe5e-11de-9c08-002170715db1"
And then:
"Fault bucket 918742213, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.0.2.25
P3: 4afca401
P4: StackHash_0a9e
P5: 0.0.0.0
P6: 00000000
P7: 80000060
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\sfarley\AppData\Local\Temp\WERFCB5.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\sfarley\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.exe_ac6cd985387dc 0d3c5f13e4feceb7b52938080e3_0c1d161e
Analysis symbol:
Rechecking for solution: 0
Report Id: a979d20c-fe5e-11de-9c08-002170715db1
Report Status: 0"
Any help would be greatly appreciated!
Susan